What You'll Do
- Primary purpose of role is supervision. Supervise a team of Escrow Support Personnel.
- Assist with all personnel management, ensure appropriate wage and work hour laws are followed, and provide input to goal setting for the functional area.
- Provide regular status updates and reports to the Manager.
- Define delivery of services and monitor quality control.
- May communicate information, instructions and issues to Branch personnel.
- Provide training to employees in Escrow Support Center and Escrow branches.
- Support closing transaction by setting appointments, assembling documents, checking documents for completeness and accuracy, and answering escalated questions.
- Complete closing by recording and filing documents. Distribute final closing statements and title.
- Comply and adhere to regulatory requirements.
- Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve escalated problems.
What You'll Bring
Bachelor’s degree or equivalent combination of education and experience
- Familiarity with P&Ls
- 3-5 years of directly related experience with loan closings
- 2+ years demonstrated experience in a lead or supervisory role
- Knowledge of Microsoft Office applications and escrow-related software.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
- Knowledge of basic algebra and geometry. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Research and problem-solving skills.
- Successful track record of executing day to day operational responsibilities, along with participating in, developing and completing projects in area of expertise.
- Able to implement and enforce processes to ensure compliance and quality.
- Group presentation skills.
- Emerging leadership skills.
- Provides others with reliable information and uses good listening and communication skills.
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Skills Required
- Bachelor's degree or equivalent combination of education and experience
- Familiarity with P&Ls
- 3-5 years of directly related experience with loan closings
- 2+ years demonstrated experience in a lead or supervisory role
- Knowledge of Microsoft Office applications and escrow-related software
- Ability to read and interpret documents, write reports, and communicate effectively to groups
- Knowledge of basic algebra and geometry and ability to calculate figures and amounts
- Research and problem-solving skills
- Successful track record executing operational responsibilities and participating in projects
- Ability to implement and enforce processes to ensure compliance and quality
- Group presentation skills
- Experience interviewing, hiring, training, appraising, and managing employee performance
First American Title Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First American Title and has not been reviewed or approved by First American Title.
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Healthcare Strength — Health coverage includes medical, dental, vision, telehealth, and healthcare advocacy services, and is often described as a strong point. Low‑cost options in some cases help overall compensation feel more reasonable.
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Retirement Support — A 401(k) savings plan with a company match is part of the package. This retirement support is highlighted as helping to offset base‑pay concerns in several roles.
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Equity Value & Accessibility — An employee stock purchase plan is available and viewed favorably. Access to discounted equity contributes to the perceived competitiveness of total rewards.
First American Title Insights
What We Do
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services. First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans. First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate. As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally. First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).
