Escrow Payment Product Coordinator

The Escrow Payment Product Coordinator is responsible for analyzing our new client’s payee code file and converting the file into our standard template before requesting it be loaded into the insurance tracking systems. Once loaded, the Escrow Payment Product Coordinators are responsible for mapping the client payee codes to an Allied certified payee code. The coordinators are also responsible for maintaining the upkeep of payee codes as new ones are created or deleted by the client. Furthermore, the Escrow Payment Product Coordinator is responsible for analyzing the client’s loan and escrow payment data to ensure the data in their loan file matches the data pulled into the insurance tracking systems to ensure the client has a smooth transition to the Direct Pay Escrow Services Team.

*Job Duties and Responsibilities:

Escrow Remittance Email Box (35%):

• Understanding the process of W-9 request and certifications of remittance addresses to get payee codes certified.
• Understanding of Parent/Sub parent companies within our insurance tracking database Borrower Insurance Company table to ensure payee code set up is correct.
• Understand company and agency payee codes functionality within our insurance tracking system database.
• Accurately apply knowledge of Lender Integrations for QA Tool Troubleshoot for payee code errors.
• Accurately apply knowledge of the QA Tool’s and DatStore’s various reports that will assist in the escrow syncing process for go live.

Payee Code Maintenance (30%):

• Own our new client’s payee codes that are currently in implementation, including but not limited to, reconfiguring their payee code file to import into our script template, submitting help desk tickets to have them loaded into insurance tracking systems, mapping them individually to Allied’s certified payee code list, and submitting the finalized mapped list over to accounting for their certification approval process.
• Own working with our system programmers to update the client’s payee codes into the insurance tracking systems due to the client going through a Data Processor Conversion.
• Responsible for completing weekly/monthly maintenance of client’s payee code files sent via FTP or Email.
• Oversee maintenance of remittance addresses with IDS for Company and Agency.
• Troubleshoot insurance tracking systems when users cannot locate payee code for entry.
• Works with the Escrow Administrator, Allied Accounting, and Client to remap payee code to the correct certified remittance address or has the client create a new payee code and makes the necessary changes to Allied’s insurance tracking systems in order for the payment to be made to the insurance carrier in a timely manner.
• Communicates proactively with the client to resolve any payee code related questions or issues.
• Answer questions, corrects errors, and resolves discrepancies with little to no supervision.
• Effectively and professionally present payee code information in one-on-one situations and small group situations to customers, clients, and other employees.

Escrow Synching (25%):

• Responsible for overseeing and maintaining the required updates outlined in the implementation direct pay checklist.
• Responsible for analyzing the client’s loan file to ensure data landed in Allied’s insurance tracking database successfully.
• Responsible for completing the escrow syncing process to ensure the client has a smooth transition over to our escrow direct pay servicing teams.
• Responsible for creating escrow premium due bill test cases for the escrow accounting team to ensure they can successfully cut checks on our go live date.

*Qualifications (Education, Experience, Certifications & KSA):

• High School Diploma required.
• Bachelor’s Degree in a related field preferred.
• 1-2 years’ experience in Escrow Payment is required.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

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We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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