Escrow Operations Manager

Who We AreFor over 25 years, Pango Group has been one of California's leading independent escrow resources, and much of that is accredited to building a people-first culture. We’re firm believers that when a company holds true to its mission, vision, and values and invests in its people, the sky's the limit when it comes to creating amazing partnerships, happy clients, and a fulfilled team of employees. Our partnership with First American brought together two people-first companies, and that’s been an integral part of our mutual success, including being named one of the Los Angeles Best Places to Work for the eight consecutive years and Fortune 100 Best Companies to Work For list for ten consecutive years. We hire hungry, humble, and smart individuals (that’s why you’re here!) and believe the inclusion of everyone is very important. This is true throughout all of our brands and offices, which has led us to be included in more than 50 regional best places to work.

What We DoResponsible for operational functions related to providing escrow services to customers. The position may be specific to a particular business segment or a combination of business segments/groups depending on the structure of the organization. May be responsible for production operations of a large group. May be accountable for internal and offshore production units. Typically manages employees but may act as a functional manager with no direct reports

HOW YOU'LL CONTRIBUTE

• Manages work activities and escrow operational / support functions at the regional level for counties, states, or a defined process.

• Typically manages production roles but may act as a functional manager with no direct reports.

• May have some administrative management duties; does not have Branch Management oversight.

• May support residential and / or commercial transactions

• Provides input to operational plans and works with Senior Management to ensure that plans are integrated with broader strategies. 

• Acts as a liaison with Escrow/Branch managers and leaders of other functions/ operations/ business units and provides feedback and resolution on escalated issues, process issues/changes and results. Coordinate and monitor efforts between groups. Represents escrow’s involvement with changes to processes.

• In smaller operations, may be a hybrid role with Escrow and Title staff members reporting in

• Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching.  Identifies training needs for subordinates. Makes hiring and compensation recommendations.  May get input from management

WHAT YOU'LL BRING

Required Education, Experience, Certification/Licensure

• Bachelor’s degree or equivalent combination of education and experience

• 5-7 years of directly related experience

• 3-5 years demonstrated experience in a supervisory or management role

• Demonstrated success establishing, leading and maintaining effective working relationships at the Department Management level

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Strong process skills required; detail oriented

• Strong computer skills and knowledge of company operating systems/applications

• Strong problem-solving and customer service skills

• Ability to lead/sought out for advice

• Able to manage competing priorities

• Successful track record designing, developing, and executing complex projects.

• Can influence the thinking of, or gain acceptance from others in sensitive situations, using influence and preventing damage to the relationships.

• Strong communication skills with the capacity to communicate the function’s vision and the department’s direction and set aligned goals.  Provides resources and creates systems to measure results.  Familiar with competitor, financial and industry dynamics.

• Actively recruits, retains and develops talent and holds employees accountable for results. Leads change, manages conflict and fosters collaboration.

• Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of escrow operations.

This position is eligible for bonus pay and/or incentives for production or other goals.

Pay Range: $$82,925.00 -$110,525.00 This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.  

What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.