We are hiring an Escrow Operations Manager for our Inland Empire branches. As the Escrow Operations Manager, you will be responsible for establishing, streamlining, and managing processes, procedures and programs related to escrow operations and support functions. You will manage and lead teams who perform a wide range of duties related to escrow operations and partner with and act as a liaison between groups to ensure that compliance, policy adherence, production goals, and timelines are met.
This position can work out of one of our Riverside or San Bernardino County offices.
What You'll Do
Manages work activities and escrow operational / support functions at the regional level for the Inland Empire.
Balances workloads among in office and remote employees.
Ensures employee conformance to established practices and proper training of staff.
May support residential and / or commercial transactions.
Provides input to operational plans and works with Senior Management to ensure that plans are integrated with broader strategies.
Acts as a liaison with Escrow/Branch managers and leaders of other functions/ operations/ business units and provides feedback and resolution on escalated issues, process issues/changes and results. Coordinate and monitor efforts between groups. Represents escrow’s involvement with changes to processes.
Actively recruits, retains and develops talent and holds employees accountable for results. Leads change, manages conflict and fosters collaboration.
Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching. Identifies training needs for subordinates. Makes hiring and compensation recommendations.
Knowledge and Skills/Technology Used
Strong process skills required; detail oriented.
Strong computer skills and knowledge of company operating systems/applications.
Strong problem-solving and customer service skills.
Ability to lead/sought out for advice.
Able to manage competing priorities.
Successful track record designing, developing, and executing complex projects.
Can influence the thinking of or gain acceptance from others in sensitive situations, using influence and preventing damage to the relationships.
Strong communication skills with the capacity to communicate the function’s vision and the department’s direction and set aligned goals. Provides resources and creates systems to measure results. Familiar with competitor, financial and industry dynamics.
Typical Education
High School diploma or equivalent.
Typical Range of Experience
5+ years of escrow industry experience.
Supervisory or management experience preferred.
Demonstrated success establishing, leading and maintaining effective working relationships at the Department Management level.
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.Skills Required
- High School diploma or equivalent
- 5+ years of escrow industry experience
- Supervisory or management experience
- Strong process skills and attention to detail
- Strong computer skills and knowledge of company operating systems/applications
- Strong problem-solving skills
- Strong customer service skills
- Ability to lead and provide guidance; sought out for advice
- Successful track record designing, developing, and executing complex projects
- Strong communication skills and ability to set goals and measure results
- Demonstrated success establishing and maintaining effective working relationships at Department Management level
First American Title Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First American Title and has not been reviewed or approved by First American Title.
-
Healthcare Strength — Health coverage includes medical, dental, vision, telehealth, and healthcare advocacy services, and is often described as a strong point. Low‑cost options in some cases help overall compensation feel more reasonable.
-
Retirement Support — A 401(k) savings plan with a company match is part of the package. This retirement support is highlighted as helping to offset base‑pay concerns in several roles.
-
Equity Value & Accessibility — An employee stock purchase plan is available and viewed favorably. Access to discounted equity contributes to the perceived competitiveness of total rewards.
First American Title Insights
What We Do
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services. First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans. First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate. As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally. First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).
