You’ll love it here! We are hiring immediately for a Seasonal Full-Time Escalations Associate! As an Escalations Associate, you will be part of a collaborative team that plays a key role in supporting the customer experience. You’ll work closely with stores, distribution centers, customer care teams, and delivery partners to investigate and resolve escalated customer concerns. Your ability to communicate effectively, think critically, and deliver solutions will help create positive outcomes for customers and internal partners.
Availability Requirements
Monday to Saturday: various shifts
This is a seasonal full-time position
Due to business needs, schedules may change
What you’ll do as an Escalations Associate
Investigate and resolve escalated customer concerns within established service standards
Work directly with stores, distribution centers, customer care teams, and delivery partners to identify and resolve complex issues
Provide timely and accurate updates to customers and internal partners regarding case status and resolution plans
Analyze root causes of escalations and recommend appropriate solutions
Support the resolution of pre- and post-delivery issues, including order discrepancies and inventory-related concerns
Collaborate with cross-functional teams to ensure a seamless customer experience
Maintain detailed and accurate case records with strong attention to detail
Handle sensitive customer information while strictly adhering to privacy and security standards
Deliver exceptional customer service by balancing empathy, professionalism, and problem-solving skills
What we’re looking for
Minimum 2 years of administrative or case management experience in a fast-paced environment
Minimum 1 year of customer service experience handling complex customer concerns
Strong problem-solving and conflict resolution skills
Excellent attention to detail with high accuracy in documentation and data entry
Intermediate to advanced skills in MS Excel, Word, and other Windows applications
Excellent communication skills with the ability to collaborate across multiple teams
Ability to manage multiple priorities and adapt to changing business needs
A positive attitude, professional approach, and commitment to teamwork
Why you’ll love it here
Employee discounts on awesome tech and appliances
Competitive compensation and benefits
An inclusive, fun, and supportive team you’ll quickly call family
Training programs to build new and transferable skills
Opportunities for career growth within the organization
A workplace that prioritizes safety, well-being, and belonging
Join our amazing team!
We are looking for people just like you.
About Best Buy Canada
As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusivity and belonging and provides employees an environment where they can bring their whole selves to work.
Base pay range
Hourly pay rate: $18.00 - $18.68Pay may vary by province. Pay listed is for the location advertised.
9200 Airport Road, Brampton, ON L6S 6G6
This posting is for a vacancy.
Skills Required
- Minimum 2 years of administrative or case management experience in a fast-paced environment
- Minimum 1 year of customer service experience handling complex customer concerns
- Strong problem-solving and conflict resolution skills
- Excellent attention to detail with high accuracy in documentation and data entry
- Intermediate to advanced skills in Microsoft Excel, Microsoft Word, and other Windows applications
- Excellent communication skills and ability to collaborate across multiple teams
- Ability to manage multiple priorities and adapt to changing business needs
- Positive attitude, professional approach, and commitment to teamwork
Best Buy Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Best Buy and has not been reviewed or approved by Best Buy.
-
Healthcare Strength — Health coverage includes medical, dental, vision, life/AD&D, disability, mental health resources, FSAs, and specialized programs like virtual physical therapy, second opinions, and an LGBTQIA+ health platform. Wellness initiatives and counseling access broaden the overall support.
-
Leave & Time Off Breadth — Paid time off includes holidays, floating holidays, bereavement, and paid volunteer time, with a Well-being Sabbatical offering extended time away. Parental leave and caregiver pay further extend time-off flexibility alongside adoption and childcare supports.
-
Strong & Reliable Incentives — Quarterly performance bonuses and an annual recognition bonus provide additional earnings opportunities for eligible full-time employees and many part-timers working sufficient hours. A tiered pay structure links progression to role certification, location, and performance metrics.
Best Buy Insights
What We Do
At Best Buy, millions of customers rely on us to deliver the technology they need to learn, work, and stay connected. As a member of the Digital, Analytics & Technology team, we contribute to solving the ever-changing technological challenges of both our customers and our fellow employees. We are a collaborative, agile team that empowers its people by encouraging diversity of thought and passion while providing strong leadership and mentorship. We enrich lives through technology by leveraging our unique combination of tech expertise and human touch to meet our customers’ everyday needs, whether they come to us online, visit our stores or invite us into their homes. With over 1,000 stores and over 100,000 employees in the United States and Canada, we solve key human needs in the areas of productivity, security, health, entertainment, connectivity, and more.
Why Work With Us
Millions of customers rely on Best Buy to deliver the technology they need to learn, work, and stay connected. As a member of the Digital, Analytics & Technology team, you will contribute to solving the ever-changing technological challenges of both our customers and your peers. Work with a collaborative team that empowers its people.
Gallery
