Jobs at Best Buy

Manage and improve product information across digital channels through data audits, cleanup, enrichment, taxonomy and hierarchy updates, attribute and facet management, and category optimization. Partner with merchandising, operations, technology, and product data teams to validate changes, resolve issues, and communicate impacts. Use approved AI and automation tools responsibly, validating outputs for accuracy, completeness, relevance, and compliance.

Design, automate, execute, and document software tests across web applications, APIs, microservices, and backend systems. Analyze test coverage, investigate and retest defects, maintain automation scripts, validate acceptance criteria, and communicate testing status. Collaborate with agile cross-functional teams throughout the development lifecycle, from feature design through deployment.

Supports day-to-day store administration, checkout and customer service, product retrieval, and customer questions. Assists with team leadership, training, hiring activities, interview scheduling, onboarding, and maintaining employee records, hours, and training completion. The role requires retail experience, administrative accuracy, customer focus, flexibility, and commitment to an inclusive and safe workplace.

Supports inventory accounting through journal entries, reconciliations, variance analysis, reporting, and financial analysis. Manages consignment inventory, vendor reconciliations, expense allocations, and discrepancy resolution. Improves reconciliation templates, reporting, and data extraction processes while ensuring U.S. GAAP, finance policy, and SOX compliance. Partners with stakeholders to investigate issues, provide recommendations, and drive continuous process improvement.

Investigate and resolve complex customer escalations involving home delivery and service issues. Coordinate with customers, stores, distribution centers, delivery partners, and leadership to develop solutions, conduct root-cause analysis, document cases, and provide timely updates. Monitor open cases, protect sensitive information, identify recurring pain points, and recommend process improvements while meeting service standards.

Investigate and resolve escalated customer concerns involving stores, distribution centers, customer care teams, and delivery partners. Provide status updates, analyze root causes, resolve order and inventory issues, maintain accurate case records, and protect sensitive customer information. The role requires strong communication, problem-solving, conflict resolution, documentation, and multitasking skills in a seasonal full-time environment.

Support DC Engineering by maintaining labour standards and workforce planning processes. Conduct motion and time studies, analyze labour performance and operational data, administer UKG WFM, support labour forecasting and scheduling, and collaborate with cross-functional teams on continuous improvement and implementation of workforce solutions.

Own partner marketing relationships and business growth for Best Buy Ads’ entertainment and gaming category. Develop campaign plans, pitch decks, product launches, seasonal campaigns, and full-funnel advertising strategies. Identify new campaign opportunities, build vendor relationships, and drive incremental revenue. Collaborate with customer insights and analytics teams to analyze shopping behavior and campaign performance, uncovering additional advertising investment opportunities.

Support daily store administration, deliver customer service at checkout and service counters, assist with product retrieval, train and lead team members, support hiring and onboarding, and maintain employee records, hours, and training completion in a fast-paced retail environment.

Provides workforce management expertise in labor scheduling, reporting, dashboard quality, tool optimization, and business analysis. Conducts time and motion studies, supports process and standard operating procedure improvements, and develops reports and tools for staffing, capacity, utilization, productivity, and performance KPIs. Partners with senior team members to improve workforce planning and supports daily workforce strategy and operations.

Tests and evaluates smartphones, tablets, gaming devices, wearables, and accessories to identify functional, defective, or repairable units. Performs diagnostics, troubleshooting, data wiping, factory resets, quality verification, and workflow disposition for refurbishment, resale, recycling, or repair. Documents results, maintains privacy compliance, tracks inventory, and supports warehouse operations while handling products up to 50 pounds.

Develop, administer, maintain, and manage the lifecycle of enterprise observability and reliability platforms, including monitoring, logging, and alerting solutions. Build self-service capabilities, automate platform operations, manage infrastructure through IaC and configuration tools, and support upgrades, patching, vulnerability remediation, and decommissioning. Collaborate with DevOps, infrastructure, network, and product teams on incident reviews, root cause analysis, capacity planning, documentation, and continuous reliability improvements.

Tests, diagnoses, troubleshoots, and repairs televisions and related electronics. The role performs functional testing on repaired and refurbished units, documents repair outcomes, manages parts and inventory records, and verifies products meet quality standards. It also involves material handling of products up to 50 pounds, maintaining a safe work environment, and supporting repair operations in a fast-paced service depot.

Manage strategic public and private sector accounts by advising clients on commercial AV and IT solutions, achieving sales goals, presenting solutions, negotiating, and maintaining stakeholder relationships. Build partnerships with key decision makers, promote professional services, collaborate with vendor partners, support product demonstrations, and develop sales plans. The role is remote within British Columbia with occasional travel.

Own the merchandising business enablement roadmap for inventory planning and merchandising technology. Translate business needs into product outcomes, prioritize backlogs, partner with engineering and vendors, manage integrations, APIs, data flows, and dependencies, and measure adoption, efficiency, data quality, and business impact. Support communication, training, adoption, and change readiness while aligning stakeholders on priorities and scalable enterprise solutions.

Research and identify prospective marketplace sellers through outreach and lead development. Present the marketplace opportunity, assist with early-stage seller onboarding, review catalog readiness, maintain CRM records, and support process improvements. The role partners with business development colleagues to improve outreach and onboarding efficiency while working remotely from the Greater Vancouver area.

Lead and coach a retail sales team, motivate advisors, deliver excellent customer experiences, oversee revenue, merchandising, inventory, health and safety KPIs, and manage profit and loss. The role requires achieving sales goals, reviewing operational expenses and revenue, and fostering an inclusive, safe, and engaging store environment.