Job Description:
Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. Updates databases with status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ensure service information accessible by sorting and filing documents/forms. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.
Full knowledge of the job. Substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. Assignments are moderately difficult, may require some judgment in resolving issues or in making recommendation. Requires general instructions on newly introduced assignments. Typically requires a minimum of 2-4 years of related experience.
Skills Required
- 2-4 years of related experience
- Substantial understanding of the job and ability to apply knowledge and skills across a wide range of tasks
- Ability to use judgment in resolving issues and making recommendations
ESAB Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ESAB and has not been reviewed or approved by ESAB.
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Retirement Support — The package includes an immediately vested 401(k) with a strong company match plus an additional employer contribution. Feedback suggests this structure is a standout element of total compensation.
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Healthcare Strength — Health coverage offers multiple plan choices, including HSA‑eligible options with employer contributions, alongside dental and vision. Feedback suggests these mainstream offerings strengthen perceived total rewards when paired with other benefits.
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Parental & Family Support — Paid parental leave, child and elder‑care support, and access to caregiving services are included. Feedback suggests these family‑oriented supports add meaningful value for many employees.
ESAB Insights
What We Do
ESAB is a world leader in the production of welding consumables and equipment. Our brand is synonymous with world-leading expertise in the following key areas: * Manual welding and cutting equipment * Welding consumables * Welding automation * Cutting systems Celebrating 110 years since its founding, ESAB now serves a global market. We are represented in almost every country by subsidiaries or agents providing sales and support. ESAB also has manufacturing plants across four continents. Manufacturers everywhere are looking for ways to improve productivity and reduce operating costs. One way to achieve this goal is to align with a welding and cutting partner that offers a complete line of innovative solutions that meet the current demands of industry. ESAB has led the way in research and development of better technologies and products for this industry since its founding. ESAB has many great minds working on ways to make our industry stronger and better able to meet the needs of the future. We are constantly striving to expand our product offerings – from the best in traditional welding applications to large automated manufacturing facilities. ESAB continues to offer world-class technical support and educational opportunities to help our customers work smarter and better. We are dedicated to working with customers to help them be more productive, more profitable, and better able to compete. The ESAB group has been owned by Colfax Corporation since January 13, 2012. To learn more visit our website at www.esab.com and choose your region to begin
