WHO WE ARE…
ASTOUND is a global experiential powerhouse with three core verticals: Brand Experiences, Sports Experiences, and Immersive Entertainment. From trade shows and large-scale events to experience centers and IP-driven attractions, we create programs that combine creative excellence, operational discipline, and ROI-focused outcomes.
With over 200 employees, a 350,000 sq. ft. production facility, and execution in more than 40 countries, ASTOUND is defining what the modern experiential partner looks like. Now, in our 25th year, we are expanding into a growth engine for our clients—powered by AI, integrated creative, and next-gen content strategy—and for the business itself, driving both revenue and enterprise value.
JOB SUMMARY:
Astound is seeking a highly skilled and proactive ERP Manager to oversee the implementation, configuration, administration, and ongoing development of our NetSuite ERP system. This role will be pivotal in driving process efficiency, ensuring system stability, and enabling the business to leverage ERP functionality for operational excellence. The successful candidate will collaborate across departments to align system capabilities with organizational needs, lead optimization initiatives, and maintain strong governance of ERP data and workflows.
KEY RESPONSIBILITIES:
ERP Implementation & Rollout
- Lead and coordinate the end-to-end implementation of NetSuite, including requirements gathering, design, configuration, testing, training, and go-live.
- Partner with internal stakeholders and external consultants to ensure on-time, on-budget delivery.
- Define and document ERP workflows, business rules, and customizations.
System Administration & Maintenance
- Serve as the primary system administrator for NetSuite, ensuring uptime, security, and compliance.
- Manage user accounts, roles, and permissions.
- Monitor system performance and proactively address technical issues.
- Maintain accurate and reliable data across all modules.
System Development & Optimization
- Design, test, and deploy customizations, scripts, workflows, and integrations.
- Continuously improve processes by leveraging NetSuite capabilities and best practices.
- Implement dashboards, reports, and analytics for business insight and performance tracking.
Cross-Functional Collaboration
- Work closely with Finance, Project Management, Procurement, Operations, and other departments to understand needs and translate them into ERP solutions.
- Lead user training, develop SOPs, and provide ongoing support.
- Ensure alignment of ERP processes with company policies, controls, and compliance requirements.
Vendor & Project Management
- Manage relationships with NetSuite support, implementation partners, and third-party integration vendors.
- Track and report on project milestones, budgets, and risks.
QUALIFICATIONS:
Education & Experience
- Proven education, training, or certifications in Information Systems, Business Administration, Accounting, or related field.
- 5+ years of ERP administration experience, with at least 3 years of direct NetSuite experience.
- Proven track record of successful ERP implementations, preferably in manufacturing, trade show, or project-based environments.
Technical Skills
- Strong understanding of NetSuite modules (Finance, Inventory, Procurement, Projects, CRM).
- Experience with SuiteScript, SuiteFlow, SuiteAnalytics, and system integrations (e.g., APIs, middleware).
- Advanced Excel skills and understanding of data migration best practices.
Soft Skills
- Exceptional problem-solving, analytical, and troubleshooting abilities.
- Strong project management skills with the ability to handle multiple priorities.
- Excellent communication and stakeholder management skills.
- High attention to detail with a focus on process improvement.
BENEFITS AND COMPENSATION:
The compensation package will be commensurate with experience. Our employees are entitled to a standard set of benefits, including health and dental insurance and 401(k) with company match.
- Excellent Medical Insurance
- Excellent Dental Insurance
- Excellent Vision Insurance
- Paid Time Off, Holiday Pay
- 401K matching program after 90 days of employment
- 100% Company Life and Long-Term Disability Coverage
- Employee Referral Program
DIVERSITY COMMITMENT:
We are proud to be an equal opportunity employer, and we welcome talented individuals from all backgrounds to apply. Our goal is to ensure that every candidate is evaluated solely on their qualifications, merits, and potential to contribute meaningfully to our team and mission.
Skills Required
- Education, training, or certifications in Information Systems, Business Administration, Accounting, or a related field
- 5 or more years of ERP administration experience
- At least 3 years of direct NetSuite experience
- Successful ERP implementation experience, preferably in manufacturing, trade show, or project-based environments
- Strong understanding of NetSuite Finance, Inventory, Procurement, Projects, and CRM modules
- Experience with SuiteScript, SuiteFlow, SuiteAnalytics, and system integrations such as APIs or middleware
- Advanced Microsoft Excel skills
- Understanding of data migration best practices
- Strong project management, problem-solving, analytical, troubleshooting, communication, and stakeholder management skills
- High attention to detail and process improvement focus
What We Do
ASTOUND is an experience design studio, partnering with best in class brands, agencies, design firms, and world class architects to create unforgettable physical and digital experiences that drive business results. With state-of-the-art production facilities operating from coast to coast, ASTOUND and its partners take a holistic approach integrating creative, design, production, fabrication, and architectural services for permanent and temporary experiences. Office locations include Toronto, Las Vegas, Los Angeles, Milwaukee and Portland. Fabrication facilities are located on both the East and West coasts.
