ERP TECHNICAL APPLICATION ADMINISTRATOR

Jasco is looking for an ERP Technical Application Administrator that will be responsible for the reliable, secure, and supportable operation of the ERP application landscape. This role owns application security administration, environments, release coordination, workflows, operational support, integration monitoring, and technical escalations. The position partners closely with the Functional Business Analyst so technical changes remain aligned with approved business requirements and release readiness. This position does not own business process design, business requirements approval, UAT business sign-off, training ownership, adoption strategy, or functional backlog prioritization. Other duties include: 

• Administer ERP application security, including role assignments, access requests, segregation-of-duties support, periodic reviews, and access documentation in accordance with company policy.
• Coordinate ERP environments, refreshes, access, configuration movement, maintenance activities, and environment readiness across development, test, training, and production landscapes.
• Own technical release coordination, including deployment planning, change records, sequencing, validation steps, rollback considerations, and post-release monitoring.
• Administer and troubleshoot application workflows, batch processes, scheduled jobs, alerts, endpoints, and other operational components within the assigned support model.
• Monitor interfaces and integrations, identify failures or delays, coordinate recovery, maintain runbooks, and escalate issues to internal specialists, partners, or vendors.
• Provide tiered operational support for technical incidents, service requests, access issues, workflow failures, integration exceptions, and application availability concerns.
• Manage technical escalations by gathering diagnostic information, documenting impact, engaging the appropriate support resource, tracking resolution, and communicating status.
• Partner with infrastructure, security, data, integration, development, and vendor teams to coordinate dependencies and maintain supportability.
• Support technical testing for updates, integrations, security changes, workflows, performance, and deployment readiness.
• Maintain technical documentation, including environment inventories, security procedures, integration catalogs, release records, monitoring procedures, support runbooks, and escalation paths.
• Coordinate platform updates and vendor releases, assess technical impacts, and partner with the functional role on business testing and communications.
• Support data migration and data maintenance activities from a technical administration perspective, including environment readiness, access, execution coordination, monitoring, and issue escalation.
• Provide administration and governance support for approved automation and workflow tools associated with the ERP landscape, including Power Automate where assigned.
• Track technical support measures such as incident trends, integration failures, release outcomes, access-review completion, system availability, and recurring root causes.

• Bachelor’s degree in Information Technology, Computer Science, Business Systems, or a related field, or an equivalent combination of education and relevant experience.
• 4-7 years of relevant ERP experience preferable with Microsoft D365
• Progressive experience administering, supporting, or delivering enterprise applications or ERP platforms is required.  Experience with Microsoft Dynamics 365 Finance and Supply Chain Management or a comparable cloud ERP platform is preferred.
• Hands-on experience with application security, environments, releases, workflows, integrations, monitoring, troubleshooting, and vendor escalation is required.
• Strong documentation, incident management, analytical, and cross-team coordination skills is required.
• Ability to communicate technical risk, impact, options, and status to both technical and business audiences is required.
• Experience with Microsoft Power Platform, including Power Automate administration and support is preferred.
• Experience with Azure DevOps or comparable release, backlog, testing, and change-management tooling is preferred.
• Experience supporting integrations involving EDI, warehouse management, ecommerce, finance, customer service, or supply chain applications is preferred.
• Knowledge of identity and access management, segregation of duties, audit controls, cloud service operations, and structured incident management is preferred.

Jasco is an Equal Opportunity/Affirmative Action/E-Verify Employer