At DistributionNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.
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The ERP Specialist is responsible for supporting users, training, testing, system improvement, research, and development on our Infor Cloud Suite Industrial (i.e., Syteline) system.
- Perform user setup including system access maintenance and any admin function
- Facilitate, support and deliver training, including but not limited to SRO's, CO's, PO's, TO's, JO's, Contracts, AR/AP
- Monitor, troubleshoot, and support, ERP tickets and end users (from the beginners to experienced users)
- Develop and implement Integration & training of future acquisitions
- Serve as subject matter expert on ERP systems and processes
- Identify process improvements and system enhancement to support business needs
- Managing monthly uplift testing
- Continual User Development
- Provide support for any system compliance request such as SOX Compliance
- Auditing transactions in the system to ensure accurately of data and reporting
- Build strong business relationships that foster a collaborative and trusting approach and partnership
- Other duties, as assigned
- High school diploma or work equivalent; BS/BA degree in Business Management, Computer Science (or related field) preferred.
- 2-5+ years Infor Cloud Suite Industrial (i.e., Syteline) end-user experience required
- Experience with Syteline Version 8 or higher
- Knowledge of Factory Track,
- IDM, Field Service Plus, Syteline Service App, but not limited to as we improve processes and gain system knowledge
- Implementation/Integration experience, in Infor/Syteline or similar ERP Systems
- Required to work both with a team and independently
- SaaS/Cloud technical experience is not necessary but a plus
- Multi-site/Multi-Warehouse experience a must
- A strong understanding of inventory processes
- Working knowledge of Monthly Uplifts in a SaaS environment
- Creation and updating Process & Training Documents for our organization
- Maintaining/understanding of SOX compliance & reporting
- Providing support to internal and external auditors
- Running adhoc reports for clients and auditors
- Monitoring deliverables & ensuring timely completion of projects
- Project management experience preferred
- Proficient Microsoft Office (Word, Excel, and PowerPoint) skills
- Excellent communication skills (verbal and written)
- Strong attention to detail, accurate, and well organized
- Cooperative and willing to assist others and work in a team environment
- Willing to travel to TX, WY, CO, UT, ND, MT, NM, but not limited to these states
- When not traveling, will be in an office setting, depending on your location
- Must have current, valid driver's license and acceptable record at all times
Top Skills
What We Do
We operate primarily under the DistributionNOW and DNOW brands as a global distributor of the oil and gas and industrial markets.
Through our growing DigitalNOW® platform, customers can leverage world-class technology across eCommerce, data management and supply chain optimization applications to solve a wide array of complex operational and product sourcing challenges to assist in maximizing their return on assets.
Our energy product offering serves the energy industry – from upstream drilling and completion, exploration and production (“E&P”), midstream infrastructure development to downstream petroleum refining and petrochemicals – as well as in other industries, such as mining, chemical processing, liquefied natural gas (“LNG”) terminals, power generation utilities and renewables. The industrial distribution end markets include engineering and construction firms that perform capital and maintenance projects for their end-user clients.
Our global product offering includes maintenance, repair and operating (“MRO”) supplies, pipe, valves, fittings, flanges, gaskets, fasteners, electrical, instrumentation, artificial lift, pumping solutions, valve actuation and modular process, measurement and control equipment. We also offer procurement, warehouse and inventory management solutions as part of our supply chain and materials management offering. We have developed expertise in providing application systems, work processes, parts integration, optimization solutions and after-sales support.
Our solutions include outsourcing portions or entire functions of our customers’ procurement, warehouse and inventory management, logistics, point of issue technology, project management, business process and performance metrics reporting. We streamline our customers’ purchasing process, from requisition to procurement to payment, by digitally managing workflow, improving approval routing and providing robust reporting functionality.
