ERP Sales Systems Manager (Oracle)

DESCRIPTION OF EMPLOYER

Founded in 1901, Feeser’s, Inc. is a family owned and operated full-line foodservice distributor located in Harrisburg, PA servicing the Mid-Atlantic region. Feeser’s provides an expansive offering of dry, refrigerated, and frozen products to a diverse customer base comprised of restaurants, healthcare facilities, educational facilities, and other institutions.

SUMMARY

The Sales Systems Manager is responsible for the configuration, administration, and ongoing support of enterprise systems that enable sales, pricing, ordering, and revenue processes. This onsite position is located in HARRISBURG, PA

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Own and administer day-to-day operation of sales and revenue systems

· Own and maintain system configuration for Oracle Fusion Cloud systems (Order Management, Oracle Fusion Pricing, Oracle Fusion Channel Revenue Management, Oracle Fusion Sales, and Oracle Fusion Incentive Compensation), online ordering, CRM, and other sales-related systems

· Define, maintain, and enforce business rules for order capture, pricing, rebates, commissions, and customer eligibility

· Independently troubleshoot functional, data, and configuration issues impacting sales and revenue workflows, including issues originating from upstream modules, integrations, extensions, or platform components

· Diagnose and coordinate resolution of cross-module, integration, and data flow issues in partnership with the ERP Manager

· Plan and conduct quarterly testing of enterprise resource planning releases impacting sales, pricing, ordering, rebates, and commissions

· Lead user acceptance testing and formally approve sales-system-related changes prior to production deployment

· Coordinate defect resolution, enhancements, and configuration changes related to sales systems

· Train sales and revenue users on system functionality, enhancements, and process changes

· Develop and maintain training materials, job aids, and standard operating procedures

· Coordinate release-related communications and end-user training activities

· Maintain system configuration documentation, test results, change history, and issue resolution records

· Serve as the primary escalation point for sales and revenue system issues impacting operations or customers

· Own the ongoing lifecycle of product capabilities, ensuring they remain effective, relevant, and aligned with business needs

· Continuously evolve product features based on user feedback, data, and operational insights

· Proactively identify and drive enhancements that improve usability, efficiency, and value

· Maintain and refine the product roadmap to reflect both immediate needs and long-term capability growth

· Ensure sustained adoption and optimization of delivered features across the organization

· Drive incremental improvements through regular backlog grooming and prioritization

· Monitor product performance and take action to address gaps or underperformance

· Advance product capabilities to support changing business processes and strategic initiatives

· Partner cross-functionally to identify opportunities for expansion, automation, and modernization

· Ensure each release contributes to the progressive advancement of the product, not just maintenance

· Identify technical and functional debt and incorporate remediation into the product plan

· Champion continuous iteration, ensuring the product does not stagnate after initial delivery

· Align ongoing product development with measurable business outcomes and ROI

· Evaluate emerging tools, integrations, and features to strengthen the product over time

· Act as the long-term steward of the product, responsible for its growth, relevance, and success

SKILLS REQUIRED

· Strong understanding of order-to-cash and revenue processes

· Demonstrated ability to administer and configure enterprise sales systems

· Strong troubleshooting skills across system configuration, data issues, and cross-system dependencies

· Ability to analyze issues that span multiple systems and identify root cause

· Knowledge of Agile practices including backlog management and iterative delivery

· Knowledge of project management practices including requirements tracking, testing coordination, and release planning

· Strong documentation, communication, and stakeholder coordination skills

QUALIFICATIONS & EXPERIENCE

· Bachelor’s degree in Business, Logistics, Information Systems, or a related field

· Five or more years of experience as a product owner or administrator of sales, revenue systems

· Hands-on experience with Oracle Fusion Order Management, Pricing, Sales, or Incentive Compensation a plus

· Experience leading user acceptance testing, release validation, and end-user training

· Experience working with integrated enterprise systems and third-party platforms

CERTIFICATES, LICENSES AND REGISTRATIONS

· Oracle Fusion Cloud Sales, Order Management, Pricing, Channel Revenue Management, and/or Incentive Compensation certifications a plus but not required;

PHYSICAL REQUIREMENTS

· Ability to remain seated for extended periods of time

· Ability to work at a computer for prolonged durations

· Ability to communicate effectively with internal teams and external partners