Summary/Objective
The ERP Administrator I supports the administration, maintenance, and improvement of Graphic Products’ Acumatica ERP environment. This position provides first-line user support, assists with system configuration and security, performs testing, maintains documentation, and supports data quality and system integrations.
Working with IT and business users, the ERP Administrator I helps resolve system issues and ensures the ERP environment supports company operations effectively, reliably, and securely.
Essential functions
ERP Administration and Support
- Assist with daily administration and support of Acumatica ERP under the guidance and oversight of senior IT staff.
- Provide first-line support and troubleshoot functional and technical issues.
- Document findings, resolve routine problems, and escalate complex issues.
- Assist with system configuration and routine administrative changes.
- Identify recurring issues and opportunities for improvement.
User and Security Administration
- Create and maintain authorized ERP user accounts.
- Assist with roles, permissions, and access reviews and configuration.
- Support compliance with company security and access requirements.
Business Process Support
- Work with Accounting, Manufacturing, Sales, Operations, and other departments to understand ERP-related processes.
- Gather and document requirements for system changes.
- Identify opportunities to improve processes using existing ERP capabilities.
- Help translate business needs into configuration or enhancement requests.
Testing and Change Management
- Test ERP configurations, enhancements, integrations, and updates.
- Perform validation and regression testing.
- Help users test changes affecting their processes.
- Support implementation and adoption of approved changes.
- Assist with ERP upgrades, and improvement projects.
Data and Reporting Support
- Help maintain accurate and consistent ERP data.
- Assist with data imports, exports, and validation.
- Help support data flows between Acumatica and connected systems.
- Help maintain data standards across business applications.
- Assist users with ERP reports, inquiries, and data extracts.
- Use Excel and other tools to analyze and validate data.
- Develop knowledge of ERP database structures and relationships.
Documentation and Training
- Maintain procedures, configuration records, troubleshooting notes, and knowledge articles.
- Document recurring problems and resolutions.
- Create instructions for common ERP processes.
- Assist with user training and promote consistent system practices.
Required Skills/Abilities:
- Basic knowledge of ERP systems, databases, or business applications.
- Strong analytical, troubleshooting, and organizational skills.
- Strong attention to detail and data accuracy.
- Effective written, verbal, and customer-service skills.
- Ability to document technical and business processes clearly.
- Proficiency with Microsoft Excel and Microsoft 365.
- Ability to learn Acumatica and related business systems.
- Ability to manage multiple assignments and work with technical and non-technical users.
Preferred qualifications
- Experience with Acumatica or another ERP platform.
- Familiarity with SQL, data imports, APIs, or system integrations.
- Exposure to accounting, manufacturing, inventory, purchasing, order processing, or warehouse operations.
- Experience with reporting or business-intelligence tools.
- Previous help desk, application support, internship, or business-systems experience.
Key competencies
- Analytical problem-solving
- Attention to detail
- Customer-service orientation
- Technical curiosity
- Clear documentation and communication
- Business-process and data-quality awareness
- Organization and prioritization
- Independent and collaborative work
- Willingness to learn and accept increasing responsibility
Physical demands/Work Environment:
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 25 pounds at times
Required education and experience
- Associate or bachelor’s degree in Information Technology, Information Systems, Business, Accounting, or a related field; or equivalent education and experience.
Salary range
$80,000.00 to $90,000.00 per year
Skills Required
- Associate or bachelor's degree in Information Technology, Information Systems, Business, Accounting, or a related field, or equivalent education and experience
- Basic knowledge of ERP systems, databases, or business applications
- Strong analytical, troubleshooting, and organizational skills
- Strong attention to detail and data accuracy
- Effective written, verbal, and customer-service skills
- Ability to document technical and business processes clearly
- Proficiency with Microsoft Excel and Microsoft 365
- Ability to learn Acumatica and related business systems
- Ability to manage multiple assignments and work with technical and non-technical users
- Experience with Acumatica or another ERP platform
- Familiarity with SQL, data imports, APIs, or system integrations
- Exposure to accounting, manufacturing, inventory, purchasing, order processing, or warehouse operations
- Experience with reporting or business-intelligence tools
- Previous help desk, application support, internship, or business-systems experience
What We Do
Graphic Products, home of the DuraLabel brand, develops and supplies industrial label and sign printing systems for workplace safety, compliance, and productivity. Its offerings include industrial label printers and supplies, custom and premade safety signs, floor-marking and wayfinding products, pipe markers, and labeling software. The company manages product development, manufacturing, marketing, sales, and support, while also providing safety resources and customer support for organizations across industries.
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