The Role
Maintain and update equipment inventory records, register machines and enroll warranties, submit and track claims, monitor BOT notifications and account true-ups, prepare reports, support audits and interdepartmental inquiries, and assist Sales Administration as needed.
Summary Generated by Built In
Job Summary & Responsibilities
Responsibilities:
Physical Requirements:
Company Overview:
Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. For more information visit www.fabickcat.com
Why Work For Us!
Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. For more information visit www.fabickcat.com
Why Work For Us!
At Fabick Cat, you are beyond just an employee, you are a part of the Fabick family. A family that has worked so diligently to cement a legacy that was built over 100 years ago through a collective vision "To Ever Serve Our Customers Better". This legacy could not have been possible without first employing then developing the best and brightest talent the market has to offer. We believe it to be of the utmost importance to invest in our workforce by supporting and empowering employees to develop the necessary skills to become successful in their own career.... to become a legacy. Are you ready to join our family legacy to continue our existence as 'the greatest service organization of its kind' over the next 100 years? The Fabick family appreciates and values the ongoing commitment of its employees and is pleased to provide a highly competitive total compensation and benefits package.
Job Summary:
Provide sales & inter-departmental support by updating and monitoring equipment inventory. Processing, reviewing, assessing & submitting claims with accuracy/completeness, watching to assure claims have been paid and posted. Pinning/registering machines, providing warranty quotes, enrolling equipment into warranty, monitoring BOT notifications, providing accurate and timely reports. Maintain accurate records for documenting claims, warranty, programs & training materials. Gather information from various sources to assist in resolving any audit information that is needed. Help to ensure all internal accounts balance & investigate any discrepancies to provide support to other departments as needed. Other duties as assigned by Sales Administration Manager.
Responsibilities:
Inventory:
- Update machine/attachments status in system, including setup of attachments that were removed from machine, updating description
- Transfer attachments to and from machines
- Monitor S/N mismatches report and make corrections
Delivery/Warranty:
- Register machine delivery dates and enroll machines in EPP programs with Cat
- Monitor sold machines for timely receipt of delivery and warranty documents
- Monitor rental/rent to own for "in the dirt" for the registering and enrolling
- Maintain warranty codes and monitor reports for accurate enrollments
BOT Monitoring/true ups
- Monitor warranty bots & settlements from CAT
- Monitor true ups on internal accounts to make sure they balance
Claims/Reporting
- Submit claims to Cat for machine sales
- Verify receipt of RSA deposit/credit memos from Cat
- Submit & gather any necessary paperwork for audits
- Help Office Managers to verify credit & programs on sales paperwork
- Help maintain reports, claim sheets, pin reports, work toll & warranty reports
- All other duties as assigned
Required Qualifications:
- High School Diploma or GED
- Preferred, associate's degree or higher
Preferred Experience
- Previous sales coordination experience
- Heavy duty equipment environment
Required Knowledge, Skills and Abilities:
- Strong Microsoft Office skills, especially Excel
- Interdepartmental Customer Service Skills, and process & report information quickly
- Attention to detail & analyzing data
- Multitasking, Fast Learning
- Ability to verify & analyze data for accuracy
- Verbal and written communication skills
Physical Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.
Skills Required
- High School Diploma or GED
- Associate's degree or higher
- Previous sales coordination experience
- Experience in heavy duty equipment environment
- Strong Microsoft Office skills, especially Excel
- Interdepartmental customer service and ability to process and report information quickly
- Attention to detail and ability to analyze data
- Ability to multitask and learn quickly
- Ability to verify and analyze data for accuracy
- Verbal and written communication skills
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The Company
What We Do
Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin, and the Upper Peninsula of Michigan. They supply essential products, from machines that support infrastructure and farmers to emergency power generation, helping to make progress possible.
