Job Description
Responsibilities
• 3+ years of directly relevant experience supporting Epic training, communications, readiness, adoption, or organizational change initiatives.
• Demonstrated experience personally creating and executing communication plans for Epic implementations, upgrades, optimizations, or significant workflow changes.
• Partner directly with Epic analysts, SMEs, and project teams to understand system and workflow changes, impacted users, and end-user requirements.
• Create end-user materials from scratch, including tip sheets, quick-reference guides, job aids, workflow guides, FAQs, newsletters, go-live/readiness communications, training presentations, and department-specific communications.
• Own communication strategy and execution, including audiences, messaging, timing, cadence, channels, stakeholder coordination, go-live communication, and stabilization support.
• Translate technical Epic changes into clear, practical language for hospital end users.
• Strong communication skills and ability to collaborate with technical teams, operational stakeholders, and leadership.
Preferred
• Epic certification or Principal Trainer background is preferred but not required when the candidate demonstrates significant communications/readiness ownership.
• Experience supporting Epic implementations, upgrades, workflow changes, organizational change management, adoption, or go-live readiness in healthcare.
Benefits
Skills Required
- 3+ years of experience in strategic communications, healthcare communications, change communications, training communications, learning-content development, or a related field
- Previous experience working with Epic or within an Epic healthcare environment
- Experience creating tip sheets, job aids, quick-reference guides, FAQs, training communications, or comparable end-user materials
- Healthcare or healthcare IT experience
- Excellent writing, editing, proofreading, and content-development skills
- Ability to translate technical and workflow information into clear, concise, user-friendly content
- Strong attention to detail, organization, and project coordination
- Experience coordinating subject-matter experts, reviewers, approvals, deadlines, and multiple stakeholder groups
- Ability to manage multiple priorities and workstreams
- Ability to work independently and collaboratively in a fully remote environment
- Strong communication skills and ability to interact professionally with leadership, clinicians, technical teams, and operational stakeholders
- Experience supporting Epic implementations, upgrades, go-lives, optimizations, or workflow changes
- Experience developing communications for technology, workflow, or organizational change
- Exposure to organizational change management, end-user adoption, or readiness planning
- Experience working in healthcare IT, consulting, professional services, or a multi-client Managed Services environment
- Experience creating digital learning, virtual training, or multimedia educational content
- Familiarity with multiple Epic applications or clinical and revenue-cycle workflows
- Epic certification, accreditation, or credentialing
- Portfolio containing sanitized examples of tip sheets, FAQs, workflow guides, newsletters, readiness communications, training decks, or digital learning materials
What We Do
Superlanet is a clinician-led healthcare workforce solution and IT consulting company that provides highly skilled talent, strategic solutions, and talent acquisition services to healthcare organizations.
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