Epic Program Director

Salary Range: $123,050 - $207,950 Annually

Location: HealthPoint Administration 955 Powell Avenue Southwest, Renton, WA 98057

Would you like to have a career that makes a daily difference in people’s lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!

HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care.

Position Summary:

The Epic Program Director is responsible for the ongoing maintenance, improvement, and optimization of the Epic electronic health record (EHR) system at HealthPoint. This role collaborates with executive sponsors, clinical, operational, revenue cycle, finance, and information systems leaders and teams to ensure alignment with respect to the vision, goals, and performance excellence of the EHR ecosystem at HealthPoint. The Epic Program Director designs and executes the orchestration across the EHR Steering Committee, Advisory Committees, and Workgroups to drive timely and well-informed decisions as well as the identification and resolution of EHR program-impacting issues. Consistent with HealthPoint's goal to utilize data strategically and securely to support and anticipate clinical and business needs, the Epic Program Director drives the use of data from Epic and related systems to deliver regular updates to executive leadership and to inform decision-making.

Compensation is dependent on skills and experience.

Your contribution to the team includes:

• Serve as liaison between clinical, operations, revenue cycle, finance, and information system leaders and teams to align Epic initiatives with HealthPoint's vision, mission, and goals.
• Partner with clinic leadership, clinical informatics team, end-users, IS applications and training, the Transformation and Process Improvement Office (TPIO), and project management teams to identify areas for improvement and to resolve operational and technology barriers.
• Participate in and/or lead efforts to enhance Epic functionality, usability, and efficiency for clinical, operational, revenue cycle, finance, and business support teams.
• Serve as a thought leader for continuous evaluation and improvement processes and procedures to streamline, standardize, and enhance operations using the HealthPoint Lean Management System (HLMS) tools and processes.
• Define, measure, and monitor key performance indicators (KPIs) related to operational performance, Epic utilization, staff productivity and system efficiency.
• Develop and implement processes and tools to address metrics that vary from established targets or thresholds.
• Establish and execute regular listening processes and mechanisms to gather patient, provider, and staff satisfaction and feedback within HealthPoint's Epic system.
• Identify and develop methods, reports, and dashboards to capture, trend, and report data to drive operational performance decisions.
• Promote data-driven decision-making to improve patient care, operational efficiency, and financial performance.
• Drive and deliver regular Epic Program status, performance, and end-user experience updates to senior leadership and program/project teams.
• Oversee HealthPoint's Epic Super User Program.
• Oversee HealthPoint's utilization of applications designed to enhance HealthPoint's Epic system and usability (e.g., Epic applications not currently in use, third-party Artificial Intelligence applications):
• Develop, implement, and maintain programs to optimize the use of related applications.
• Establish and maintain mutually beneficial relationships with Epic and other related vendors, participate in contract and pricing negotiations, and keep current on upcoming enhancements and new functionality.
• Oversee HealthPoint's participation in Epic's customer recognitions programs such as Gold Stars, Honor Roll, and others that may be established by Epic.
• Develop and execute a strategic plan to achieve and maintain a high Epic Gold Stars rating and achieve Honor Roll Grants.
• Educate and engage stakeholders on Gold Stars and Honor Roll criteria and best practices to improve Epic adoption.
• Stay updated on Epic's latest releases and features, ensuring the organization leverages the most beneficial enhancements and new technology.
• Collaborate with Epic representatives, internal stakeholders, and external peers to benchmark and share best practices.
• Ensure Epic optimization efforts align with industry standards, regulatory requirements, and security policies.
• Maintain compliance with HIPAA, CMS, and other healthcare guidelines.
• Maintain good attendance, is punctual and works full scheduled shift is a condition of employment.
• Demonstrate respectful, professional and appropriate behavior that supports a team-oriented work environment.
• Demonstrate a commitment to the mission, core values and goals of HealthPoint and its healthcare delivery including the ability to integrate values of justice, respect, compassion, excellence and stewardship into appropriate programs and services.
• Attend staff meetings, in-service meetings and participate in agency committees and task force activities as required.
• Other duties as assigned by supervisor.

Must have’s you’ll need to be successful:  

• Bachelor's degree in business, health care management, information technology, health informatics, or related field highly preferred. Minimum seven (7) years' experience in care delivery operations in a leadership role, including five (5) years' experience in a senior level leadership role in overseeing Electronic Health Records, complex IT projects, clinical informatics, and/or a Project Management Office.
• Exceptional communication skills to support decision-making, setting and managing expectations, and fostering team commitment to shared outcomes. Communication fluidity with clinical, operations, revenue cycle, finance, data services, and information services teams. Strong listening and collaboration skills to both solicit input and communicate decisions for clarity and alignment. Excellent written and verbal communication skills with keen awareness of how to manage communication through to outcome. Demonstrated emotional intelligence and self-awareness in working with others. Adherence to confidentiality and discretion practices.
• Valid Washington State Driver's License with an acceptable driving record determined by HealthPoint's insurance carrier.
• Epic system management, including:
• Deep knowledge of Epic and its functionality, including system configuration, reporting, and optimization strategies
• Experience with superuser, physician builder, and training programs
• Commitment to seeking out and understanding the upcoming and long-term enhancements of Epic and related applications
• Detailed understanding of all aspects of Epic's customer recognition programs
• Facility with assessing HealthPoint's priorities and timeline in achieving Epic performance recognition
• Experience with related applications including ambient Artificial Intelligence tools
• Implementation of enterprise information technology systems
• Program and project management
• Execution and maintenance of best practices and standard work
• Financial stewardship including project budget development and management
• Risk management
• Conflict resolution
• Negotiation
• Experience with vendor and contract management
• Ability to assist Epic users in enhancing use of Epic to achieve goals
• Workflow improvement expertise
• Cultural competence
• Analytic Skills
• Ability to align and prioritize HealthPoint's Epic ecosystem goals with HealthPoint's Balanced Scorecard Strategy objectives.
• Ability to define, develop, implement, and monitor key performance indicators
• Data analysis and dashboard development experience using Epic Reporting Workbench, SlicerDicer, or similar tools
• Excellent skill in compiling, analyzing, and auditing data
• Knowledge of computer equipment and intermediate level of Excel, Word, and Outlook required.

If you know about the following it’s a plus:

• Preferred education, experience, skills and abilities include certification in at least one Epic module, at least five (5) years' experience using Epic, and at least three (3) years' experience with Epic's Gold Star and/or Honor Roll programs. Prior success in achieving at least tier 5 in the Gold Star Program is highly desirable.
• Experience in a Federally Qualified Health Center (FQHC) preferred.

Proof of vaccination for COVID-19 is required, prior to start.  HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination.  If you have received the Johnson & Johnson vaccine, we ask that you provide documentation demonstrating proof of an alternate COVID vaccine or vaccine series. All new employees are also required to show proof of immunizations and/or immunity to MMR (measles, mumps, rubella), Varicella, annual Influenza and TB QuantiFERON Gold Titer. Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required. Hepatitis B. is required for clinical employees with potential exposure to blood/blood products. All immunizations are a condition of employment. Upon hire, employees must provide proof of their immunizations and/or immune titer results prior to starting or no later than their fifth (5) business day of employment.

Where to gather your records:

• If you are providing immunizations from an electronic health record, please ensure that you obtain a copy of your full records rather than a screenshot. Each page of your records should include your first and last name, date of birth, and the name of the health system from which the records are pulled.
• If records do not show any data, please seek guidance from your provider for further assistance.
• If you are unable to provide proof as noted above, you can choose to have a lab titer drawn to check immunity or to be re-vaccinated. If you receive vaccination(s) or lab titers, you may obtain them through HealthPoint at no cost to you. This is a great opportunity to get your immunization record up to date at no additional expense.

HealthPoint is committed to offering all employees a competitive compensation package, including benefits and several other perks.

• Medical, Dental, and Vision for employees and their families/dependents
• HSA, FSA plans
• Life Insurance, AD&D and Disability Coverage 
• Employee Assistance Program 
• Wellness Program
• PTO Plan for full-time benefited and part-time benefited employees. 0-.99 years of service accrual of 5.23 hours per pay period. (pro-rated accruals for part-time benefited employees)
• Extended Illness Time Away of 40 hours (pro-rated for part-time benefited employees)
• 8 holidays and 3 floating holidays 
• Compassion Time Away up to 40 hours
• Opportunity Time Off (extended time off for staff to invest in themselves) up to 8 weeks
• Retirement Plan with Employer Match 
• Voluntary plans at a discount, such as life insurance, critical illness and accident insurance,  identity theft insurance, and pet insurance.  
• Third Party Perks Discounted Movie Tickets, Travel, Hotels, and more 
• Development and Growth Opportunities

To learn more about HealthPoint, go to www.healthpointchc.org! #practiceyourpassion

It is the policy of HealthPoint to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex (including pregnancy), age, national origin, marital status, military status, sexual orientation, because of sensory, physical, or mental disability, genetic information, gender identity or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors.