Epic Analyst -Resolute Billing

The University of Miami Health System, "UHealth", IT Department has an exciting opportunity for a Full-Time Epic Analyst-Resolute Billing.

The Epic Analyst, Resolute Billing assists Associate Epic Analysts on the team and collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access. The Epic Analyst-HIM facilitates day-to-day application support and resolving application issues and provides day-to-day application support and resolving application issues.

​Core Responsibilities:

• Serves as a support contact for application end‐users. Identifies issues and works to resolve them.

• Designs, develops, implements, and maintains the application.

• Supports all phases of testing and document workflow design.

• Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow.

• Provides day-to-day application support, evaluates and resolves service tickets, implements requested application changes, and retrieves requested data promptly.

• Collaborates with trainers on application changes and new features to develop documentation and training strategies.

• Assists with analyzing the impact of information technology in clinical work processes.

• Participates in on-call rotations and support.

• Attends and participates in applicable committees.

• Maintains regular communication with team members and participates in weekly project team meetings.

• Reviews the status of projects and issues on an ongoing basis with leadership.

• Becomes knowledgeable about UHealth’s policies, procedures, and business operations.

• Adheres to University and unit-level policies and procedures and safeguards University assets. 

 This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.  

Department Specific Functions:

As an Epic Analyst, Resolute Billing, you will report to the Senior Manager and will be responsible for:

• Providing oversight and leadership to Associate Epic Analysts on the team

• Implementing, building, and modifying the application

• Collaborating with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access

• Providing day-to-day application support and resolving application issues

• Travel to the job site during go-lives, conferences, rounding, and/or senior leadership meetings.

CORE QUALIFICATIONS:

• Bachelor’s degree in relevant field

• Minimum 3 years of relevant experience preferably in healthcare or healthcare-related organization

• Epic certification in relevant field required.

• Understanding of duplicate patient management processes preferred

• Ability to communicate effectively in both oral and written form.

• Ability to maintain effective interpersonal relationships.

• Ability to recognize, analyze, and solve a variety of problems.

• Ability to lead, motivate, develop and train others.

• Proficiency in computer software (i.e. Microsoft Office).

• Commitment to the University’s core values. 

Any appropriate combination of relevant education, experience and/or certifications may be considered.

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