The EOE Research Director defines and drives the research agenda for operations, platforms, applications and capabilities to ensure the MSN operating model and tools architecture remain leading edge and steer the EOE roadmap towards higher levels of autonomy
Role Responsibilities
Main responsibilities:
- Define, maintain & execute a research agenda for MSN operations and EOE, aligned with MSN and BU Cloud Software & Services strategy
- Build relationships with internal and external research partners (e.g. R&D units, industry & standards bodies, MSN partners, analysts)
- Scan and synthesize developments and innovations in operations autonomy and cloud-based operations across the market, industry & standards bodies, hyper-scalers, competitors, and internal R&D into regular actionable intelligence
- Research for future MSN operating models and AN evolution, and feed concepts and patterns into the MSN operating model and tools roadmap.
- Identify and analyze emerging technologies and methods (excluding AI) that can enhance MSN operations
- Collaborate with AI Innovation team on the long-term AI and autonomy vision for network operations, including reference models and target maturity levels
- Bespoke research in support of new offerings or entry into new market segments
- Deliver clear recommendations on innovations that could be adopted into MSN operating model and tools
- Support thought leadership and knowledge-sharing activities (e.g. white papers, internal forums, conferences)
- Support MSN's external positioning as a thought leader in autonomous, AI-driven operations.
Role Authority
The EOE Research Director has authority to:
- Request information and input from MSN units, product/platform teams to support research requests and activities.
- Build relationships with internal and external research partners (e.g. R&D units, industry and standard bodies, MSN partners, analysts, and hyper-scalers)
Required, Skills, Experience and Qualifications
- Education - University degree in engineering, business, computer science or related field
- Experience - applied research, innovation or portfolio management, preferably in telecom or technology
- Skills - solid business and financial acumen; good stakeholder management and communication skills
- Ability to communicate complex technical findings in a clear, business-relevant way to a variety of audiences
- Strong analytical skills and attention to detail
- Strong fluency in English (written and spoken)
Preferred Skills and Experience
- Understanding of managed services, and/or AI and automation in networks
- An understanding of the Ericsson Operations Engine
- Adept at using AI for workplace-based productivity
Behaviors and Competencies
- Self-driven, strong collaboration and leadership
- Customer and value focused
- Integrity and resilience
- Innovative and entrepreneurial
- Critical thinking, enquiring mind & curiosity
Working Arrangements
Office-based for a minimum of 60% of the working week. Travel is expected in the range of 10% on average, but can rise to around 20% based upon business need. If not based in the UK, a minimum of one week in four will be based in the UK.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: United Kingdom (GB) || Reading
Req ID: 790646
Skills Required
- University degree in engineering, business, computer science, or a related field
- Experience in applied research, innovation, or portfolio management
- Telecommunications or technology industry experience
- Solid business and financial acumen
- Stakeholder management and communication skills
- Ability to communicate complex technical findings clearly to varied audiences
- Strong analytical skills and attention to detail
- Fluency in written and spoken English
- Understanding of managed services and/or AI and network automation
- Understanding of the Ericsson Operations Engine
- Experience using AI for workplace productivity
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as broad and reliable, with multiple medical plan choices, dental/vision, and mental-health/EAP resources. Available descriptions highlight healthcare and disability insurance as consistent strengths.
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Retirement Support — U.S. materials point to an automatic company 401(k) contribution plus matching that can add up to a notably high employer contribution, and some regions also offer pension options. This structure is often cited as a meaningful component of total rewards.
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Leave & Time Off Breadth — Time-off programs are characterized as generous, with sizable vacation allowances, paid holidays, sick time, volunteer time, and strong parental leave in some locations. PTO is frequently highlighted as a standout element of the package.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
