About this opportunity:
The EOE Process Improvement Manager within SL Operate Service Management is responsible for designing/deploying scalable processes, aligned to ANO strategy and ensuring the processes are best in class, with continuous improvements via best practices.
What you will do:
- Collaborate with EOE Process Governance Manager and Portfolio Managers to design and develop scalable and standardized process solutions taking into account the alignment with TM Forums ANO framework.
- Engage with MS Business Units to co-develop fit-for-purpose process deployment strategies that align with delivery goals and contractual commitments.
- Revise and optimize existing system logic and procedures for improved process efficiency and integration with broader process architecture.
- Drive Process development initiatives for MS Contract, including pre-sales, post-sales, and continuous improvement efforts across Managed Services (MS) business units.
- Contribute to RFP responses by tailoring MS Process and MSTOP/EOE framework solutions to address customer and internal Ericsson requirements.
- Expand the MS Process portfolio and footprint by engaging across Business Units (BUs) and Customer Units (CUs) to meet evolving needs.
The skills you bring:
- Industry experience: 8+ years.
- BSc/BTech/BE or equivalent degree.
- Managed Services hands-on experience within NOC/ MSCLT.
- Basic telecom knowledge.
- Trained or certified on the process framework of ITIL and/or eTOM.
- Excellent knowledge of MSDP tool suite and Automation, AI/ML & Analytics, BPMS etc.
- Ability to explain relevant Process frameworks.
- Knowledge about TMForum ANO framework.
- Six Sigma / Lean training and implementation experience Working knowledge of relevant ISO Standards.
Note- All academic credentials must be from recognized and accredited institutions and are further subject to verification.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Job details: Process Manager (CHG)
Skills Required
- 8+ years of industry experience
- Bachelor’s degree in BSc, BTech, BE, or equivalent
- Hands-on Managed Services experience within NOC or MSCLT
- Basic telecommunications knowledge
- Training or certification in ITIL and/or eTOM process frameworks
- Excellent knowledge of the MSDP tool suite
- Knowledge of automation, AI/ML, analytics, and BPMS
- Ability to explain relevant process frameworks
- Knowledge of the TM Forum ANO framework
- Six Sigma or Lean training and implementation experience
- Working knowledge of relevant ISO standards
- Academic credentials from recognized and accredited institutions
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — U.S. job postings describe multiple medical plan options (including PPO and HSA‑eligible HDHP) plus dental and vision, aligning with a comprehensive medical suite. Corporate materials also emphasize wellbeing resources and EAP support.
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Retirement Support — Company communications and U.S. materials reference market‑competitive retirement benefits, including a 401(k) with automatic employer contributions and additional matching. Investor and benefits materials signal a structured approach to total rewards that includes long‑term savings programs.
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Parental & Family Support — U.S. and EWS guides and postings highlight paid maternity and parental/adoption leave at full pay, alongside structured short‑term disability at full pay for defined weeks by tenure. These programs are positioned as part of a family‑friendly, work‑life‑balance offering.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
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Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
