The Role
Engage with customers early in the lifecycle, provide licensing, services, and software onboarding support, manage risk areas, share best practices, support early adopters, connect customer goals to offer functionality, and ensure documentation is up to date.
Summary Generated by Built In
Zensar is seeking an Entry Level Customer Service Representative in Bogota Colombia. This is open for full time with excellent benefits and growth opportunities. We will provide all training and this position will require employee to be on site Monday-Friday in Bogota. Pls share your resume in English.
What you will be Doing
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- Engage with customers, early in lifecycle, to guide them through Enterprise Agreement onboarding, utilizing 1: many and 1:1 customer engagement.
- Work within a globally consistent delivery process to provide Licensing, services and Software onboarding support to customers.
- Leverage lifecycle onboarding expertise to expertly identify and proactively anage risk areas and customer expectations that could negatively impact successful delivery.
- Provide process and offer improvement feedback through provided channels for the benefit of the CX Product Management and CX Success Program Teams.
- Collaborate with peers to share best practices to improve delivery processes and the customer experience.
- Support CXPI “early adopters” by onboarding and walking customers through the Customer portal.
- Enable customers to begin their technical onboarding journey by educating them on where to go next after EA Onboarding (product specific ATXs and Accelerators)
- Handover newly onboarded customers to Customer Success team “ready to go”, post activation.
- Understand and connect customer goals to offer functionality to accelerate customer value.
- Insure all information, Fields and Phases within the PAS console are fully documented and updated completely after every Internal communications and Customer communications.
Must Have
- Advance English and Excellent Communication (Verbal and Written)
- 1+ year of excellent customer service representative experience in any field.
- 5 days onsite in Bogota is a MUST.
Nice to Have:
- Cisco Experience – Huge Plus
- Recent University graduate- proficient in English
The Company
What We Do
We are a global experience company specializing in developing experiential marketing and digital transformation solutions for many of the top companies in the world. A passionate mix of problem solvers who take what if to what is and love the journey.
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