The Role
Assist customers with resolving Cisco Adoption Barrier Cases, strategize on increasing utilization of SNTC Portal, and support technical onboarding of customers. Requires 2+ years of customer service experience and lead/supervisor experience in a call center or customer service role. Must have advanced English proficiency and be onsite in Bogota for 5 days a week.
Summary Generated by Built In
Zensar is seeking an Lead Customer Service Representative in Bogota Colombia. This is open for Full time with excellent benefits and growth opportunities. We will provide all training and this position will require employee to be on site Mon-Fri in Bogota. Pls share your resume in English.
What you will be Doing
- Assist customers and help resolve Cisco Adoption Barrier Cases that arise from Service Programs.
- Navigate through adoption barriers pertaining to the following: Smart Net Total Care (SNTC) Portal, Cisco Service Access Management (CSAM) Tool, Cisco Common Services Platform Collector (CSPC).
- Able to install, deploy, configure, and troubleshoot the aforementioned tools. In addition to the technical components of the position.
- Strategize on ways to assist customers to increase the utilization, consumption, and adoption of their SNTC Portal.
- Determine ways that Cisco Services can produce Expand and Renew opportunities.
- Support the technical onboarding of the customers.
Must Have
- Advance English and Excellent Communication (Verbal and Written)
- Cisco experience a plus
- 2+ year of excellent customer service representative experience.
- 2+ years as a lead/supervisor or manager (call center, customer service etc.)
- 5 days onsite in Bogota is a MUST.
Nice to Have:
- University graduate- proficient in English
The Company
What We Do
We are a global experience company specializing in developing experiential marketing and digital transformation solutions for many of the top companies in the world. A passionate mix of problem solvers who take what if to what is and love the journey.
