Job Summary: Medical Diagnostic Laboratories (MDL), a member of Genesis Global Group, is a CLIA certified clinical laboratory with multiple state licensing, specializing in state of the art, automated DNA based molecular analysis of a variety of chronic and infectious illnesses.
MDL specializes and performs Polymerase Chain Reaction (PCR) with a larger menu of testing available in the field of infectious disease. Our main theme of research is in the field of Gynecology, Infectious Diseases, Infectious Arthritis, Tick-borne Diseases, Mycology, and Chronic Fatigue Syndrome (CFS).
MDL is looking to expand its sales force throughout the U.S. We are seeking a high-energy, self-motivated individual to join our sales team. As an Entry Level Account Manager, you will be responsible for maintaining a large client base of existing customers for MDL and serve as a liaison between management and customers to resolve any customer issues.
Essential Functions:
- Grow client base revenues by presenting new test information, up selling and seeking out new sources of revenue from existing clients
- Establish positive long-term client relations
- Educate and train clients, research problems and coordinate solutions between the laboratory and client
- Work closely with Senior Sales Executive and Regional Manager to identify client concerns and assist in the development and implementation of client retention strategies
- Monitor, evaluate, and report level of client satisfaction and recommend appropriate corrective action as required
- Maintain knowledge of competitors and their presence in assigned territory
Job Qualifications: General Knowledge, Skills, and Abilities (KSA’s) required
- 1-3 years of successful customer service experience.
- Must be fluent in English; Spanish proficiency is preferred
- Well-developed multi-tasking, organizational skills, and detail orientation are key to success
- Energy, motivation, enthusiasm, and integrity
- Excellent written and verbal communication skills
- Must demonstrate sound judgment and decision-making ability
- Computer proficiency in MS Office, Excel, e-mail and internet functions
- Knowledge of laboratory testing and competing products.
- Must be able to travel within the coverage area and occasionally nationwide
Physical Demands: Physical, Mental and Workplace Environment Conditions
- Use hands to handle, control, or feel objects, tools, or controls
- Ability to sit, stand and walk
- Ability to drive motor vehicle
Workplace Conditions: Workplace Environment Conditions
- Requires frequent traveling by motor vehicle
- May be exposed to various workplace environments when meeting with customers
Education and Certifications:
- Medical Assistant certification or Associate Degree, BA/BS preferred.
We Offer:
- Competitive Salary & Uncapped Quarterly Commission
- Medical, Dental & Vision Insurance
- Short and Long Term Disability
- Life Insurance
- Dependent Care Flex Spending Account
- Voluntary Policies (Accident, Hospital Indemnity, Critical Illness & Supplemental STD)
- Identity Theft Protection
- 401(k) Plan
- Paid Vacation & Holiday
- Business Professional Environment
Visit us at https://www.mdlab.com/
Medical Diagnostic Laboratories is a member of Genesis Global Group, an equal opportunity employer.
Skills Required
- 1-3 years of successful customer service experience
- Fluency in English
- Spanish proficiency
- Strong multitasking, organizational, and detail orientation skills
- Excellent written and verbal communication skills
- Sound judgment and decision-making ability
- Computer proficiency with MS Office, Excel, email, and internet functions
- Knowledge of laboratory testing and competing products
- Ability to travel within the coverage area and occasionally nationwide
- Medical Assistant certification or Associate Degree
- Bachelor's degree
- Ability to drive a motor vehicle
What We Do
Genesis Global Group is a privately held collection of vertically integrated domestic and international companies. It provides expertise, objective solutions, customized products, and services across biotechnology, health care, manufacturing, real estate, and hospitality. Its stated purpose is to build a better and healthier world, and it describes its approach as delivering insights and services rooted in innovation and uncompromising quality across multiple industries.
