Who We AreJoin a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
We are a transformative team shaping how First American builds and delivers world-class technology products that drive the real estate industry. We are looking for an experienced Enterprise Tools Administrator to manage and optimize key technology tools like Jira, Confluence, Slack, and Pendo. This role will ensure smooth operations, handle licenses and user access, and align tools with business needs. The ideal candidate will have a strong technical background in system administration and excel in troubleshooting, governance, and strategic tool optimization.
*We are open to remote candidates for this role.
What You’ll Do:
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Administer and maintain Jira, Confluence, Slack, and Pendo, including system configuration, upgrades, and user support.
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Oversee user provisioning and license administration, collaborating with Procurement and leadership on renewals and contracts.
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Develop and enforce governance guidelines, working with standardization groups to ensure tools align with business objectives.
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Evaluate business needs and propose improvements or adjustments to tool usage strategies.
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Manage and assess third-party integrations, plugins, and apps for efficiency and cost-effectiveness.
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Provide training and troubleshooting support to teams, ensuring proper tool usage and issue resolution.
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Stay updated on the latest tools, plugins, and workflows to propose future enhancements and deployments.
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Work with cross-functional teams, providing regular updates to senior management on tool status, risks, and recommendations.
What You’ll Bring:
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Strong knowledge of Atlassian Tools (Confluence, Jira).
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Experience with Slack and Pendo is preferred but not required.
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Experience in system administration for engineering and/or product teams.
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A proactive work ethic, demonstrating professionalism and responsibility.
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Ability to multi-task, quickly adjust to changes, and manage multiple priorities.
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Effective verbal and written communication skills, with strong relationship, collaboration, and organizational skills.
Pay Range: $146,175 - $182,725 Annually
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements, and geographic location.
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What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Top Skills
What We Do
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services.
First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans.
First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate.
As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally.
First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).
