The Role
Architect and support enterprise wireless and networking solutions. Troubleshoot incidents, manage support tickets, conduct root cause analysis, implement preventive measures, and maintain technical documentation. Serve as a subject matter expert, coordinate across teams, contribute to technical decisions, and lead team activities. The role requires rotational 24x7 shift availability, strong communication, wireless technology expertise, networking fundamentals, and knowledge of network security and monitoring.
Summary Generated by Built In
Project Role : Enterprise Technology Architect
Project Role Description : Architect complex end-to-end IT solutions across the enterprise. Apply the latest technology and industry expertise to create better products and experiences.
Must have skills : Wireless Technologies Operations
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and resolving issues, and ensuring smooth system operations.
Roles & Responsibilities:
- Flexible to work in 24x7 rotational shifts, including weekend
- Excellent communication skills
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Manage and prioritize support tickets to ensure timely resolution.
- Conduct root cause analysis for recurring issues and implement preventive measures.
- Develop and maintain technical documentation for troubleshooting and knowledge sharing.
- Stay updated with the latest industry trends and technologies to provide effective support.
Professional & Technical Skills:
- Mandatory Basic Networking skills: Routing & Switching (CCNA, JNCIA equivalent)
- Must Have Skills: Cisco Wireless, Aruba Wireless, Meraki Wireless, Juniper MIST Wireless, Cisco Catalyst Center, DNA-C, Cisco ISE, Aruba Central (Minimum 3 Skills out of the list)
- Good to have Skills: Aruba ClearPass, Forescout NAC, Extreme Wireless, Fortinet Wireless, Ubiquiti, Arista Wireless, Python, Ansible, Terraform, Git, REST APIs, CI/CD (Minimum 3 Skills out of the list)
- Good to have knowledge on Skills: Cloud Networking, Automation, SDWAN, Firewalls, Radius (Minimum 2 Skills out of the list)
- Professional Certifications
- Strong understanding of network protocols and wireless communication standards.SSID, 802.1x, 802.11
- Experience in designing and deployment of wireless network. (Optional)
- Experience in troubleshooting and resolving wireless network issues.
- Knowledge of network security principles and best practices.
- Familiarity with network monitoring tools and performance optimization techniques.
Additional Information:
- The candidate should have minimum 5 years of experience in Wireless Technologies Operations.
- This position is based at our Bengaluru office.
- A 15 year full-time education is required.15 years full time education
Project Role Description : Architect complex end-to-end IT solutions across the enterprise. Apply the latest technology and industry expertise to create better products and experiences.
Must have skills : Wireless Technologies Operations
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and resolving issues, and ensuring smooth system operations.
Roles & Responsibilities:
- Flexible to work in 24x7 rotational shifts, including weekend
- Excellent communication skills
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Manage and prioritize support tickets to ensure timely resolution.
- Conduct root cause analysis for recurring issues and implement preventive measures.
- Develop and maintain technical documentation for troubleshooting and knowledge sharing.
- Stay updated with the latest industry trends and technologies to provide effective support.
Professional & Technical Skills:
- Mandatory Basic Networking skills: Routing & Switching (CCNA, JNCIA equivalent)
- Must Have Skills: Cisco Wireless, Aruba Wireless, Meraki Wireless, Juniper MIST Wireless, Cisco Catalyst Center, DNA-C, Cisco ISE, Aruba Central (Minimum 3 Skills out of the list)
- Good to have Skills: Aruba ClearPass, Forescout NAC, Extreme Wireless, Fortinet Wireless, Ubiquiti, Arista Wireless, Python, Ansible, Terraform, Git, REST APIs, CI/CD (Minimum 3 Skills out of the list)
- Good to have knowledge on Skills: Cloud Networking, Automation, SDWAN, Firewalls, Radius (Minimum 2 Skills out of the list)
- Professional Certifications
- Strong understanding of network protocols and wireless communication standards.SSID, 802.1x, 802.11
- Experience in designing and deployment of wireless network. (Optional)
- Experience in troubleshooting and resolving wireless network issues.
- Knowledge of network security principles and best practices.
- Familiarity with network monitoring tools and performance optimization techniques.
Additional Information:
- The candidate should have minimum 5 years of experience in Wireless Technologies Operations.
- This position is based at our Bengaluru office.
- A 15 year full-time education is required.15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Skills Required
- Minimum 5 years of experience in Wireless Technologies Operations
- 15 years of full-time education
- Basic networking skills in routing and switching, equivalent to CCNA or JNCIA
- At least 3 skills from Cisco Wireless, Aruba Wireless, Meraki Wireless, Juniper MIST Wireless, Cisco Catalyst Center, DNA-C, Cisco ISE, or Aruba Central
- At least 3 skills from Aruba ClearPass, Forescout NAC, Extreme Wireless, Fortinet Wireless, Ubiquiti, Arista Wireless, Python, Ansible, Terraform, Git, REST APIs, or CI/CD
- At least 2 skills from cloud networking, automation, SD-WAN, firewalls, or RADIUS
- Professional certifications
- Strong understanding of network protocols and wireless communication standards, including SSID, 802.1X, and 802.11
- Experience troubleshooting and resolving wireless network issues
- Knowledge of network security principles, monitoring tools, and performance optimization
- Experience designing and deploying wireless networks
- Ability to work flexible 24x7 rotational shifts, including weekends
Accenture Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accenture and has not been reviewed or approved by Accenture.
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Healthcare Strength — Pay is considered competitive when paired with robust insurance options and other perks that compare well with large consulting and IT services peers. Multiple national medical plan options plus dental and vision are positioned as a core strength of the overall package.
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Retirement Support — Retirement support is positioned as a standout feature through a 401(k) dollar-for-dollar match up to a set percentage after eligibility. The package is reinforced by additional financial programs such as savings tools and related resources.
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Parental & Family Support — Parental and caregiving supports are presented as a meaningful benefit differentiator through substantial paid parental leave and multiple caregiver-oriented programs. Backup care and fertility/adoption/surrogacy navigation and reimbursements add breadth to family support beyond leave alone.
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The Company
What We Do
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
