Enterprise Systems - Carrier Systems Engineer

Company Description

About Us

Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses, by enabling challenger retail brands (including our own Superloop and Exetel brands) to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform.

Superloop operates in three segments of the market: consumer connectivity, business network and security solutions, and wholesale connectivity, all of which leverage Superloop’s investments in physical infrastructure assets including fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop and Exetel everyday for their connectivity needs.

Visit www.superloop.com to learn more.

Job Description

Role Purpose:

The Carrier Systems Engineer is responsible for building, supporting and expanding the telecommunications infrastructure of Superloop to support robust and scalable network services. This role involves working in a small team of highly skilled engineers working on various Linux based technologies, including RADIUS, DNS, monitoring and multiple database platforms. The engineer will play a crucial role working independently and in a team to complete projects ensuring the reliability, security, and performance, contributing to the company's ability to deliver high-quality services to its customers across Australia.

Key Responsibilities:

• Systems Administration/Security Patching/Support/Reporting/BugFix/Re-Branding/New Features/Product Engineering and Testing.
• Ensure all aspects of the platforms and network are thoroughly documented and ensure these documents and diagrams are up-to-date;
• Code reviews across the team validating architecture and performance
• Work with Carrier systems team to ensure that the platforms meet the business requirements
• Follow change management processes for all changes following simple risk management
• Developing high quality reports and documentation of new and existing configuration
• Diagramming and documenting current and future architectures.
• Provide input to design discussions
• Monitoring platforms to ensure performance and reliability, enhancing current monitoring processes
• May require on-call availability and working outside regular business hours to resolve critical issues or perform scheduled maintenance.

Qualifications

• 5 Years+ Linux Experience in a server environment.
• Linux based virtualisation technologies and containerisation.
• Proven experience with Freeradius development, particularly in Telco ISP authentication involving IPOE, PPPOE and DHCP technologies.
• Ability to work independently and as part of a team.
• Flexible mindset and the ability to work in a complex changing environment.
• Experience with Ansible, CICD processes, Version control systems (git).
• Programming experience in Perl, PHP and Unlang and other languages would be an advantage.
• Knowledge of various database systems (e.g. SQL, NoSQL) including strong. administration skills, building highly available and high performance databases.
• Understanding ITIL and other change management platforms highly desirable.
• Excellent troubleshooting and problem-solving skills.
• Networking experience - Switching and routing, VLANs, Virtual Routing and Forwarding protocols like BGP, anycast. IPv4, IPv6.
• Knowledge of telco network architectures and how they work.

Additional Information

Key Deliverables:

• Scheduled maintenance plans to ensure network reliability and minimize downtime.
• Upgrade plans for hardware and software to keep the infrastructure up-to-date.
• Backup and disaster recovery plans for all related systems.
• Regular systems performance discussions identifying potential issues and recommendations for improvements.