Search the 19 jobs at Superloop

The Carrier Systems Engineer is responsible for building, supporting, and expanding the telecommunications infrastructure of Superloop. This role involves working with Linux-based technologies, ensuring reliability, security, and performance of network services.

The People & Culture Business Partner at Superloop is responsible for providing strategic and operational HR support to business leaders, employees, and management. This role involves HR generalist responsibilities, expertise in Remuneration & Benefits, and leading HR projects. Qualifications include a Bachelor's degree in HR or related field, 7-10 years of HR business partner experience, and strong organizational and relationship-building skills.

The People & Culture Business Partner is responsible for providing strategic and operational HR support to key business leaders, employees, and management. Key responsibilities include HR generalist duties, expertise in Remuneration & Benefits, employee relations, performance management, and HR project leadership. Qualifications include a Bachelor's degree in HR or related field, 7-10 years of HR Business Partner experience, and technical expertise in Remuneration & Benefits.

The Voice and Culture Trainer is responsible for coaching and training customer service representatives to enhance their verbal communication skills, focusing on Australian accents and cultural nuances. This role plays a critical part in ensuring that our contact centre agents provide an authentic and customer-centric experience to our Australian clients.

The Senior Data Engineer will be responsible for setting up and maintaining the company's data warehouse, managing ETL processes, integrating new data sources, ensuring data accuracy and security, and collaborating with cross-functional teams. The role requires a minimum of 4-5 years of experience in data engineering with a focus on data warehousing and ETL processes.

The People & Culture Business Partner is responsible for providing strategic and operational HR advice, supporting employees and management, and developing HR projects. Key responsibilities include HR generalist duties, payroll and remuneration expertise, employee relations, and performance management. Qualifications include a Bachelor's degree in HR or related field, 7-10 years of HR Business Partner experience, and expertise in either Remuneration & Benefits or Learning and Development.

The Facilities Executive supports the Facilities Manager in overseeing the day-to-day operations, maintenance, and administrative functions of the office space to ensure a safe and efficient working environment for all employees and visitors. Responsibilities include facilities maintenance, health and safety compliance, vendor and service management, and space management.

Business and Wholesale NOC Engineer providing technical support for layer 2 and layer 3 connectivity products, troubleshooting and resolving technical queries, managing network incidents, and maintaining technical documentation.

As a Workforce Management Scheduler, optimize agent schedules to meet operational goals and objectives. Manage agent schedules, analyze data, collaborate with stakeholders, and ensure compliance with workforce management policies to enhance call center efficiency. Generate reports and present insights for process improvement.

The Workforce Management Analyst (Real-Time) plays a pivotal role in optimizing real-time agent scheduling and performance in a call center setting. Responsibilities include monitoring real-time metrics, making staffing adjustments, analyzing data, and recommending process enhancements to enhance efficiency and meet service level targets. This role requires effective communication, adherence to workforce management policies, and the ability to work in a dynamic business environment.

The Manager, Talent Acquisition will lead and manage the recruitment strategy for the company, develop effective recruitment strategies, ensure a positive candidate experience, and collaborate with department heads to fulfil staffing needs.

Act as an escalation point for operational tasks related to VoIP Porting, service provisioning, and support. Provide technical assistance for complex configurations, troubleshoot issues, and handle special projects to enhance systems. Ensure high-level customer experience for VoIP customers.

Managing analytics and reporting using Tableau, creating and optimizing business reports, collaborating with stakeholders, overseeing Tableau platform, guiding junior analysts, data analysis, and visualization

Responsible for driving new business and opportunities with clients in the wholesale FTTP market. Develop sales plans, manage strategic initiatives, and ensure customer satisfaction through Superloop products and services. Qualifications include B2B sales experience, technology industry exposure, telecommunications knowledge, and strong relationship-building skills.

Superloop is seeking a Business Development Executive - Corporate Sales in Colombo, Sri Lanka. The role involves managing the sales process, sourcing new leads, and achieving sales targets in the Australian market. Candidates should have sales and account management experience, Salesforce knowledge, excellent communication skills, and the ability to build customer relationships.

Design and implement network infrastructure, monitor performance, troubleshoot network faults, adhere to security standards, mentor junior team members, collaborate with other business units, and maintain knowledge of industry trends.

Design, implement, and maintain network infrastructure to ensure maximum performance and availability for customers. Monitor network performance, troubleshoot faults, and adhere to security standards. Mentor junior team members, collaborate with other units, and stay updated on industry trends. Requirements include degree in Telecommunications, 6 years networking experience, strong knowledge of networking technologies, CCNP/CCIE certification, and proficiency in Python and Ansible.

The Network DevOps Engineer is responsible for developing and maintaining operational support systems to drive network reliability and performance. They work closely with Network Engineers and stakeholders to ensure network support tools meet business objectives. Responsibilities include designing and delivering support solutions, managing network documentation, evaluating new system solutions, developing dashboards and reports, and managing vendor and internal relationships.

As a Network DevOps Engineer at Superloop, you will design and deliver operational support solutions, analyze network data, create network documentation, and manage technical relationships. You will play a key role in enhancing network performance and ensuring reliability for internal and external customers.