Atlassian
Atlassian provides tools to help every team unleash their full potential.
Austin, TX, USA
Remote

Enterprise Solutions Advocate, ITSM / ESM - East

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Employer Provided Salary: 137,700-221,200 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

Working at Atlassian
Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it's necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Your future team
At Atlassian, we are on a mission to help our customers compete and win in the modern, digital economy. We have built a multi-billion-dollar, fast-growing software business with over 300,000 paying customers, hundreds of sales and implementation partners, and millions of users around the globe. Our culture is open, welcoming, collaborative, and passionately focused on our customers' success.
Our Enterprise Solution Sales team is a specialist organization that collaborates closely with our Core Solution sellers to build and implement a successful sales strategy for Jira Service Management (JSM). They drive adoption of select products and services to our largest customers. At the same time, we want the Enterprise Solution Advocate to be an advocate for our customers, providing feedback to our product and engineering teams and helping us optimize our customer experience. They overlay on against several Core territories comprised of named accounts and a geographic region, frequently working arm-in-arm with our own Account Managers, JSM Solution Engineers, JSM Specialized Channel Partners, Product and Marketing organization. You'll report directly into our Head of Enterprise Solutions Sales - East.
Rated as a Leader by both Gartner and Forrester, our ITSM / ESM solution is one of the fastest growing product areas within the company. This is simply one of the most exciting and impactful strategic selling opportunity anywhere. Do we have your attention yet?
Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $165,900 - $221,200
Zone B: $149,300 - $199,100
Zone C: $137,700 - $183,600
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
What You'll Do

  • Define and implement a clear vision for your territory and plan/communicate on funnel/account/territory status, resource requirements, challenges, and successes.
  • Collaborate closely with Core Account Managers and Business Development Reps to identify and and land or grow JSM opportunities in the accounts and territories you support.
  • Team and partner closely with the JSM Solution Engineering teams and our partner organizations to deliver world-class ITSM / ESM solutions for our customers.
  • Negotiate commercial terms and contracts for Jira Service Management.
  • Understand, present and deliver the value of JSM versus competition.
  • Champion teamwork to partner closely with other parts of the Atlassian's Go-To-Market organization on ensuring customers are fully educated on the benefits of Jira Service Management.
  • Work in concert with Atlassian's Partner Managers, and directly with our vast Partner community to succeed in a co-sell motion.
  • Regularly leverage leading tools and technology - Salesforce, G-Suite, Slack, Zoom, etc - to work collaboratively both virtually and on-site with your customers.
  • "Be the change you seek" and demonstrate unselfish leadership while helping Atlassian to continuously improve our ability to better serve our marketplace.
  • And never, ever F@%# the customer!


Your background

  • Substantial experience working in a strategic sales environment and exceeding your sales-plan goals.
  • A minimum enterprise selling experience of 7+ years working in field sales for software companies in the areas of IT Service Management, Workflow and Automation, Digital Transformation, agile PPM, AIOps or other enterprise solutions.
  • A history of working effectively in multi-channel, multi-product firms where internal/external bridge-building and partnering is essential.
  • Superb experience positioning and selling value and calculating ROI.
  • Mastery of executive-level communication
  • A history of working with technology evaluation and procurement teams.
  • Compassion, hunger and a big EQ.
  • A versatile mindset and strive to be the very best. Leave your ego at the door!
  • A Customer-First approach. You aren't satisfied until our customers are enthusiastic references.
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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

What are Atlassian Perks + Benefits

Atlassian Benefits Overview

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings range from health coverage to paid volunteer days to fitness classes.

No matter where you're working from, we want to ensure you're set up for success. To support, we provide tools and generous financial support to complete an ideal workspace that suits your needs.

We're a global company and some of our benefits vary slightly by location.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Pay transparency
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Fertility benefits
Vacation + Time Off
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Meditation space
Mother's room
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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