Enterprise Solution Strategist, Strategy & Planning

Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
The Atlassian Advisory Services team is a globally distributed team of Atlassian solution advisors who are passionate about creating customer success. Advisory Services team members engage with enterprise organisations to help them deliver solutions to their users and to help them get the most out of their Atlassian investment. At Atlassian, you'll have an impact on many users, fast! We don't just want to know your opinions; we want to see your ideas in action. We hire great people and then trust them to be great.
We're hiring an Enterprise Solutions Strategist with a focus in Enterprise Strategy & Planning to join our Advisory Services Delivery team. You will report to a Delivery Manager in the Solutions Delivery part of the Advisory Services organisation. Atlassian Enterprise Solutions Strategists (ESSs) are technology and process champions, delivering solutions guidance to drive customer value realisation for clients that have purchased Advisory Services from Atlassian. Enterprise Solutions Strategists demonstrate solution expertise to frame the customer's strategic direction and craft solutions to realise customer value. They partner with Enterprise Technical Architects to provide the solutions and recommendations to help the customer achieve their desired outcomes and goals.
Atlassian Enterprise Solutions Strategists aim to help enterprise customers get the most of their Atlassian investment.
On day one, you'll get to

• Partner with customers to solve Strategic Planning problems and achieve business goals using Atlassian solutions and products
• Build relationships with leadership within customer accounts with the overarching goal to understand their business, goals, and strategy to help support Atlassian's engagement and roadmap within the account
• Reach into all parts of Atlassian to advocate for and facilitate a deeper level of engagement with our largest enterprise customers
• Create solution content to support customer goals and outcomes
• Cultivate deep industry expertise in Agile at Scale, staying up-to-date with evolving practices that support different types of teams
• Use your expertise to unlock the potential of customer teams and Atlassian teams alike
• Collaborate with Atlassian Enterprise Engagement Managers, Enterprise Technical Architects, and other internal and external Partner teams to support the client
• Help identify opportunities for service and tool expansion within a client organisation
• Could spend up to 30% of your time travelling domestically, and in some cases internationally, for both internal and customer-facing events

On your first day we'll expect you to have

• Overall comfort with technology including the ability to collaboratively design and configure business solutions using Atlassian's software solutions
• You will showcase previous capability in discovering customer Agile at Scale, team agile practices and agile anti-patterns providing guidance on the organisational, operational and delivery dysfunction
• Expertise in mapping customer operational practices to product capabilities and design solutions that reinforce their desired scaled Agile methodology
• Deliver successful Agile at Scale tool implementation, deployment, integration, enablement and adoption outcomes into our customer's environment through guidebooks and blueprints
• You will be able to speak comfortably and switch between Strategy and technical conversations - not getting stuck in the weeds
• Ability to think holistically about solutions, Our System of Work, and identify opportunities to increase our footprint with customers
• Customer discovery/interview skills with experience identifying and explaining themes from customer data
• You will have the ability to move between coaching practices and teaching our customers how to use our tools to facilitate those practices
• Change management and solution rollout/adoption & providing training experience
• Track record of helping organisations adopt an Atlassian product or similar product
• Have a working knowledge of SQL, report development, and APIs

It's great if you have, but not required

• Cross-team collaboration on projects, engaging with Sales, Product, Support, and other teams
• Prior engagement working with large customers in a consulting or technical expert capacity
• Experience within SaaS companies

Our perks & benefits
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .