At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.
We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.
Job Summary
As a Zuora Enterprise Solution Architect (ESA), you will be a trusted partner and advisor to live, already-implemented customers. This role is focused on maximizing the value of Zuora solutions by aligning them with customers’ strategic goals, optimizing Quote-to-Revenue operations, and driving measurable business outcomes. You will deliver customized roadmaps, lead strategic workshops, and provide ongoing optimizations to ensure that Zuora’s platform continues to meet customers’ evolving needs. Acting as a key strategist, you’ll guide customers through challenges and opportunities, helping them unlock the full potential of Zuora to support their long-term growth and success.
Key ResponsibilitiesStrategy Alignment- Collaborate with customers to understand their business objectives and develop phased, actionable roadmaps tailored to their strategic goals.
- Design scalable solutions that evolve with customers’ growth, ensuring long-term value creation and adaptability to changing business needs.
- Prioritize frameworks that deliver measurable outcomes and align with best practices in subscription management and Quote-to-Revenue processes.
- Serve as a trusted advisor, offering actionable insights into industry trends, best practices, and process optimizations.
- Provide strategic guidance to help customers leverage Zuora for operational agility, enhanced efficiency, and competitive advantage.
- Proactively identify opportunities for innovation and improvement, ensuring customers continuously extract value from Zuora.
- Lead standardization workshops to assess and optimize configurations, workflows, and customizations, establishing scalable and efficient frameworks.
- Facilitate detailed workshops to refine configurations, improve system performance, and streamline processes, delivering tailored recommendations to maximize ROI and user satisfaction.
- Lead technical configuration and integration reviews and provide optimization recommendations.
- 5+ years of hands-on proficiency in Zuora Billing, Revenue, and CPQ products, with expertise in designing scalable, impactful solutions.
- Deep hands-on experience with both Zuora Billing and Zuora Revenue in enterprise-scale environments.
- 10+ years of domain-specific expertise: experience with Billing and Revenue Management and ERP platforms such as SAP, Oracle, and NetSuite.
- Proven ability to deliver customer-aligned roadmaps and provide strategic advisory that aligns with evolving business needs.
- Integration proficiency, strong understanding of integration architectures, with strong knowledge of REST APIs and ETL patterns, with experience integrating with ERP, CRM, and core systems.
- Exceptional strategic thinking, analytical, and communication skills with a customer-first approach.
- Compliance Knowledge: Familiarity with GDPR, FISMA, ASC 606, and IFRS 15 compliance standards and their impact on revenue recognition.
- Diverse Industry Experience: Ability to adapt solutions across various sectors, particularly in subscription management industries.
- Global Project Leadership: Experience managing complex, multi-stakeholder projects in international and cross-cultural settings.
- Process Optimization: Expertise in leading workshops for standardization, configuration refinement, and process improvements to maximize ROI and efficiency.
- Strategic Advisory Skills: Ability to provide actionable insights into industry trends, best practices, and operational strategies for long-term customer success.
- Independent Consulting Acumen: Proven track record of self-directed consulting engagements, delivering results with minimal supervision.
- Strong Collaboration: Skilled in leading cross-functional teams, driving collaboration, and ensuring the successful delivery of large-scale solutions.
Benefits
#ZEOLife at Zuora
Zuora offers a comprehensive total rewards package designed to support ZEOs’ wellbeing, growth, and flexibility. While specific offerings may vary by country, we typically provide:
- Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
- Medical, dental, and vision insurance
- Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
- Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
- Learning & development stipend to support ongoing growth
- Opportunities to volunteer and give back, including charitable donation matching where available
- Mental wellbeing resources and support
*Benefits may vary by location; details will be shared during the interview process
#ZEOLife at Zuora
ZEOs (our employees) are empowered to take ownership, challenge the status quo, and make a real impact. We:
- Collaborate deeply across teams and regions
- Learn constantly and iterate often
- Build an inclusive, high-performance culture where people feel inspired, connected, and valued
Think, be and do you.
At Zuora, different perspectives, experiences, and contributions matter — everyone counts.
Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all. We do not discriminate on the basis of, and consider individuals seeking employment with Zuora without regard to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to [email protected] (or local equivalent, where applicable).
The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.
Skills Required
- 5+ years of hands-on experience with Zuora Billing, Zuora Revenue, and Zuora CPQ products
- Deep hands-on experience with Zuora Billing and Zuora Revenue in enterprise-scale environments
- 10+ years of domain-specific experience in billing and revenue management
- Experience with ERP platforms such as SAP, Oracle, and NetSuite
- Experience developing customer-aligned roadmaps and providing strategic advisory
- Strong understanding of integration architectures, REST APIs, and ETL patterns
- Experience integrating ERP, CRM, and core systems
- Strong strategic thinking, analytical, and communication skills
- Customer-first approach
- Familiarity with GDPR, FISMA, ASC 606, and IFRS 15 compliance standards
- Experience across diverse subscription-management industries
- Experience managing complex, international, multi-stakeholder projects
- Expertise leading workshops for standardization, configuration refinement, and process improvement
- Strategic advisory skills focused on industry trends, best practices, and operational strategies
- Track record of self-directed consulting engagements
- Experience leading cross-functional teams and large-scale solution delivery
Zuora Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zuora and has not been reviewed or approved by Zuora.
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Parental & Family Support — Parental leave is described as up to six months of fully paid time for all parents globally, signaling a standout family support policy. Feedback suggests this benefit is a prominent part of the package.
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Leave & Time Off Breadth — Time off offerings include flexible or unlimited PTO for U.S. salaried roles, wellness days, and a company‑wide winter break. Feedback suggests the breadth of options supports meaningful time away when teams enable it.
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Equity Value & Accessibility — Equity programs such as RSUs and an ESPP with a discount are highlighted as meaningful components of total rewards. Feedback suggests these ownership programs enhance perceived competitiveness across several roles.
Zuora Insights
What We Do
At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for customers, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first (building ongoing relationships instead of one-time product sales) and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.
Why Work With Us
As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly. Our people, whom we call “ZEOs" are empowered to take on a mindset of ownership and work together in collaboration to make what’s next possible for our customers, community and the world.
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