Enterprise Services Engineer

The Basics:

Enterprise Services Engineers (ESEs) fulfil a vital role in our organisation by serving Tanium's customers as hands-on-keyboard experts for both remote and on-site engagements. You will operate in a highly team-based environment with Technical Account Managers, fellow Engineers, Customer Success Managers, and Sales Account Managers. ESEs contribute to each customers' success by operating and maintaining the Tanium platform and it's modules to achieve customer-specific Operations, Risk, Compliance, Asset, and Security-focused outcomes, either remotely or on on-site with the customer. You’ll have continuous opportunities and challenges which will require you to apply your best technical chops in large enterprise environments, all leveraging the power of Tanium.

What You’ll Do:

• Work closely with our customers to;
• Operationalise, administer and maintain the Tanium Platform to solve complex technical issues independently or with the help of teammates
• Identify opportunities for our federal customers to get greater value from the Tanium platform
• Consistently and cogently address our customers’ needs through astute verbal and written communication skills
• Identify and rapidly assign tier 3 support cases to Technical Account Managers
• Conduct daily health-checks on assigned accounts o Work with Technical Account Managers on strategic customer activities
• Contribute to and track activity, after action, root cause and daily status reports
• Document best practices and Play Book entries
• Work closely with CSMs on improving Tanium operational status within key accounts
• Provide technical direction to customer IT support staff

We’re Looking For:

• Education
• BA/BS or equivalent experience required
• Experience
• 5+ years of experience in working with federal customers and NV2 or PV required
• 5+ years of experience in IT/Consulting
• 5+ years of experience in Systems Administration/Engineering
• Hands-on Tanium experience a major plus
• Strong troubleshooting skills
• Ability to articulate and communicate
• Broad knowledge across several technical domains, coupled with deep knowledge in one or more of the following:
• Endpoint Security
• Endpoint Support/Troubleshooting
• Incident response
• Systems Management
• Systems Administration
• Software Engineering
• Utility Scripting (e.g. Bash, PowerShell, VBScript, Python, etc.)
• Demonstrated critical thinking skills
• Ability to break a problem down into manageable, ordered piece parts
• Ability to convey problem statement and plan of attack to others

About Tanium 

Tanium delivers the industry's only true real-time cloud-based endpoint management and security offering. Its converged endpoint management (XEM) platform is real-time, seamless, and autonomous, allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk. Securing more than 32M endpoints around the world, Tanium's customers include Fortune 100 organizations, top US retailers, top US commercial banks, and branches of the U.S. Military. It also partners with the world's biggest technology companies, system integrators, and managed service providers to help customers realize the full potential of their IT investments. Tanium has been named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For. For more information on The Power of Certainty™, visit www.tanium.com and follow us on LinkedIn and X. 

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasises the importance of collaboration, respect, and diversity. In our pursuit of revolutionising the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.   

We are an organisation with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. 

Taking care of our team members 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.   

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