Who we are:
For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
Your role:
Project management staff ensure development, operations, and customer implementation projects are completed smoothly and efficiently.
The Enterprise Project Manager is responsible for the successful onboarding of key customers onto Global Relay services. This role will serve as the main point of contact for the customer and will ensure that onboarding projects are moving forward and that project schedules, issues, and action items are properly tracked.
Your responsibilities:
- Manage relationships with key customers by being the main point of contact and ensure any requests or issues raised are communicated internally and addressed in a timely manner
- Ensure overall project objective and target dates are clearly understood and communicated to all teams.
- Coordinate with different project teams to ensure that committed deliverables are on track and delivered to the customer on time.
- Run daily status meetings with the project team to provide status updates and ensure issues are raised and given proper visibility.
- Run weekly status meetings with the customer and ensure that each meeting has an agenda with relevant updates and meeting minutes are recorded and sent to the customer and circulated internally.
- Proactively work with the teams to identify priority items and have them addressed in the required timeframe.
About you
- Post-secondary education (minimum of an undergraduate degree is preferred).
- Minimum of 3-5 years of project management experience required which must include experience in a customer facing role.
- Experience working with both small, large, and enterprise customers.
- Adaptability to working with multiple teams on projects with varying degrees of flexibility/rigidity at different points in the development cycle.
- Ability to understand technical as well as business requirements and accurately capture technical notes.
- Demonstrates a history of being able to work effectively with groups with at different levels of technical and process experience.
- Strong written, verbal, and inter-personal communication skills.
Working conditions:
Enterprise Project Manager Coverage is needed 24x7 leveraging a follow the sun model. Project Managers are required to work professional work days. Weekend and off hours availability for scheduled activities, urgent customer implementation requests, and ad hoc escalations is required.
Compensation:
Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.
The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching.
For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team!
What you can expect:
At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.
Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.
We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.
To learn more about our business, culture, and community involvement, visit www.globalrelay.com.
Skills Required
- Post-secondary education (undergraduate degree preferred)
- 3-5 years of project management experience with customer-facing roles
- Experience working with small, large, and enterprise customers
- Adaptability working with multiple teams across varying development cycle stages
- Ability to understand both technical and business requirements and capture technical notes accurately
- Proven ability to work effectively with groups at different technical and process experience levels
- Strong written, verbal, and interpersonal communication skills
- Availability for weekend and off-hours activities and ad hoc escalations (follow-the-sun coverage)
What We Do
Global Relay is a leading provider of compliant electronic communications archiving, messaging, supervision, information governance, and eDiscovery. Our 20,000+ customers in 90 countries include highly regulated organizations and other corporate firms, including financial services, insurance, technology, energy (oil and gas), legal, government and healthcare. Global Relay preserves more than 60 data types within a unified, highly-secure cloud repository. Data types include: email, collaboration platforms (e.g. Microsoft Teams, Slack, Zoom), Instant Messaging, Bloomberg®, Refinitiv, social media, text messaging, voice, and trade data. Global Relay Archive captures and preserves 60+ data types in one highly-secure and scalable repository. Global Relay Message enables organizations to collaborate both internally and externally, confident that compliance, privacy, and security requirements are being met
