Jobs at Global Relay

Leads and develops a team of nine Customer Success Managers while personally managing complex enterprise accounts. Responsibilities include driving adoption, retention, renewals, expansion, executive relationships, customer health monitoring, risk recovery, escalations, success planning, forecasting, and cross-functional collaboration. The role also establishes consistent customer success practices, coaches team members, supports recruiting, and uses customer data to improve performance and value realization.

Coordinates New York office workplace operations, facilities support, vendors, meetings, visitors, and office events. Maintains calendars, records, invoices, and vendor documentation; supports office moves, seating changes, workspace readiness, and workplace projects. Partners with internal teams and building management, manages event logistics, resolves issues, anticipates needs, and performs administrative scheduling duties.

Leads complex enterprise customer implementations of Global Relay’s archiving and compliance services. Configures email and third-party integrations, SAML/SSO, directory synchronization, multi-tenant environments, and customer software deployments. Partners with customers, project managers, product teams, and business development to define workflows, validate compliant data flow, resolve issues, meet deadlines, and support proof-of-concept activities. Provides technical guidance, peer reviews, documentation updates, and mentoring, including scheduled off-hours and weekend coverage.

Own the full enterprise sales lifecycle for strategic financial services accounts, driving new business, expansion, and revenue growth. Develop account strategies aligned with regulatory, compliance, and risk priorities; lead complex discovery, executive presentations, business cases, and multi-stakeholder engagements. Build relationships across Compliance, Legal, Risk, and IT, partner with Customer Success, Sales Engineering, and Product, maintain Salesforce pipeline accuracy, and represent the company at industry events. Travel across the Northeast is expected.

Manage a portfolio of SMB and mid-market SaaS customers as their primary advisor. Drive adoption, value realization, renewals, retention, upsell, cross-sell, and expansion while mitigating churn. Build executive relationships, conduct business reviews, analyze usage data, coordinate issue resolution across internal teams, develop account plans, advocate for customer needs, and maintain accurate Salesforce records.

Own a portfolio of complex enterprise SaaS accounts, serving as a strategic advisor to drive retention, renewals, adoption, and expansion. Lead executive business reviews, renewal negotiations, account planning, forecasting, and cross-functional customer engagements. Identify upsell opportunities, maintain Salesforce health scores and pipelines, mentor CSMs, develop enablement playbooks, and represent customer needs in product roadmap discussions.

The Solutions Engineer drives technical aspects of sales, providing pre-sales and post-sales support, conducting workshops, and demonstrating product solutions to meet customer needs.

Own and drive complex, high-value enterprise sales cycles for strategic global accounts in regulated industries. Develop account strategies, engage C‑suite stakeholders, coordinate cross-functional teams, forecast pipeline, and negotiate multi-year contracts for AI-enabled compliance and archiving solutions.

Manage high-growth accounts as a strategic advisor, focusing on retention and expansion, while engaging C-suite stakeholders and leading cross-functional teams.

The Sales Development Representative will identify and engage prospects, maintain lead records in Salesforce, support events, align with marketing, and facilitate communication between sales and marketing teams.