Search the 7 jobs at Global Relay

The Senior UX Researcher will lead user research initiatives to understand customer problems, collaborate with stakeholders, and integrate findings into product design. Responsibilities include conducting user studies, usability testing, competitive analysis, and presenting insights to guide the product management cycle.

The Administrative Assistant will provide comprehensive support to the National Sales team by managing administrative tasks, including phone operations, scheduling meetings, coordinating travel, and maintaining office supplies. This role requires interaction with guests and vendors, ensuring a smooth operation of the office.

The Customer Success Specialist at Global Relay provides exceptional service to customers, manages accounts, reconciles, upsells, and addresses inquiries. They collaborate with internal teams to resolve issues and maintain strong relationships with small and medium-sized businesses (SMB).

As the Enterprise Customer Success Manager, you will manage relationships with key customers, handle inquiries, provide excellent customer service, identify upselling opportunities, and coordinate special projects. You will work closely with various departments to solve customer issues and enhance customer satisfaction.

As a Global Customer Success Manager, you'll manage relationships with enterprise-level clients, drive revenue growth, mitigate risks, and advocate for customer needs while collaborating with cross-functional teams for strategic engagement and account management.

The Senior Proposal Manager is responsible for managing RFP/RFI processes, analyzing customer requirements, and producing persuasive proposals to win business. This role involves extensive writing and editing, collaborating with subject matter experts, and implementing proposal best practices, all while prioritizing multiple projects and deadlines.

The Senior Proposal Manager leads the RFP/RFI process, managing requirements review, strategy, information gathering, and developing proposals. The role involves writing, editing, and ensuring compliance of proposals while collaborating with sales and subject matter experts. The position supports marketing and sales as needed and may require working evenings and weekends to meet deadlines.