Jobs at Global Relay

The Senior Customer Success Manager will manage large, complex accounts, driving retention and growth while serving as a trusted advisor to C-suite stakeholders in regulated sectors.

This role involves managing and expanding strategic financial services accounts, leading complex sales cycles, and engaging with C-level stakeholders to align technical solutions with regulatory outcomes.

The Solutions Engineer drives technical aspects of sales, providing pre-sales and post-sales support, conducting workshops, and demonstrating product solutions to meet customer needs.

Lead and optimize the pre-sales program portfolio by aligning Sales, Pre-Sales, Product, and Engineering. Drive governance, capacity planning, resource allocation, KPIs, and cross-functional coordination to improve forecasting, win rates, demo/POC standards, and executive visibility for complex enterprise SaaS opportunities.

Lead and grow a Customer Success team focused on enterprise and mid-market SaaS customers. Drive adoption, retention, expansion, and commercial strategy; manage escalations, KPIs, complex renewals/negotiations, and cross-functional initiatives to improve service and product outcomes.

Manage high-growth accounts as a strategic advisor, focusing on retention and expansion, while engaging C-suite stakeholders and leading cross-functional teams.

As VP of Sales, you will drive revenue growth in the East region, manage Account Executives, and execute sales strategies while fostering team development and performance.

The Sales Development Representative will identify and engage prospects, maintain lead records in Salesforce, support events, align with marketing, and facilitate communication between sales and marketing teams.

The Strategic Account Executive will drive sales for global accounts, develop strategies, manage complex negotiations, and act as an advisor to C-Suite stakeholders in compliance technology.

Lead North America strategy and execution to build strategic partnerships with Big 4 and advisory firms. Own executive relationships, negotiate alliance agreements, drive partner-led revenue, and embed Global Relay solutions into consulting-led engagements working cross-functionally with sales, marketing, product, and executive teams.