Jobs at Global Relay

Responsible for full sales cycle ownership across named enterprise accounts in the Northeast: prospecting, discovery, demos, and closing. Drive upsell/cross-sell within installed base, identify net-new logos, build multi-threaded executive relationships (Compliance, IT, Legal, Risk), maintain pipeline and forecasts in Salesforce, collaborate with CS/SE/Product, attend industry events, and apply structured sales methodologies (e.g., MEDDIC) to win complex, consensus-driven deals.

The Solutions Engineer drives technical aspects of sales, providing pre-sales and post-sales support, conducting workshops, and demonstrating product solutions to meet customer needs.

Own and drive complex, high-value enterprise sales cycles for strategic global accounts in regulated industries. Develop account strategies, engage C‑suite stakeholders, coordinate cross-functional teams, forecast pipeline, and negotiate multi-year contracts for AI-enabled compliance and archiving solutions.

Lead and grow a Customer Success team focused on enterprise and mid-market SaaS customers. Drive adoption, retention, expansion, and commercial strategy; manage escalations, KPIs, complex renewals/negotiations, and cross-functional initiatives to improve service and product outcomes.

Manage high-growth accounts as a strategic advisor, focusing on retention and expansion, while engaging C-suite stakeholders and leading cross-functional teams.

The Sales Development Representative will identify and engage prospects, maintain lead records in Salesforce, support events, align with marketing, and facilitate communication between sales and marketing teams.