- Accountable for the success of the overall Enterprise service delivery program.
- Develop critical relationships with customers to promote satisfaction, understanding and comprehension with the services and ultimately gain retention and dedication.
- Work closely with multiple internal parties to ensure detailed communication, blocking issues and follow-through so that customers are guaranteed a smooth journey and cheerful experience with Agilent.
- Provide cross-functional team leadership that is in line with Agilent policies and procedures.
- Lead customer physical inventory and asset tagging activities. Daily management of laboratory equipment as per the existing procedures.
- Assist with identifying, onboarding and contracting third party service providers to support assigned projects and programs.
- Perform administrative activities with suppliers (contracts, purchase orders, payments, performance evaluation, and others).
- Schedule activities – make and monitor schedule for Preventive Maintenance, Calibration and Qualification, insure the timely delivery of these activities. Follow and report progress of services to the team.
- Service call – contact vendor/Agilent service engineer and help the service engineer to identify the problem.
- Responsible for costing customized solutions and ensuring implementation within budgets.
- Responsible for managing performance indicators and financial control of the assigned account(s).
- Ability to travel, up to 50%.
Qualifications
- Bachelors Degree required.
- 2+ years experience working in a scientific or quality control lab or comparable experience.
- Knowledge and experience in project management.
- Previous experience being part of a remote team and remote customer base.
- Ability to quickly identify customer goals and propose creative solutions.
- Outstanding written and verbal communication and organizational skills,
- Excellent analytical, leadership, and problem-solving skills.
- Excellent ability to build and foster good relationships.
- Ability to balance challenging priorities.
- Self-motivated and directed individual.
- Advanced knowledge of Excel, Smartsheet and the ability to learn other tools that will be utilized in this role.
- Experience with deploying and delivering Asset Performance Management Projects.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: 50% of the TimeShift: DayDuration: No End DateJob Function: Services & SupportAgilent Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Agilent Technologies and has not been reviewed or approved by Agilent Technologies.
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Retirement Support — The core U.S. package highlights a generous 401(k) match as a strength. Retirement programs are positioned as competitive within the company’s total rewards.
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Equity Value & Accessibility — An Employee Stock Purchase Plan at a discount provides accessible equity and augments total compensation. Ownership opportunities are presented as a notable advantage alongside retirement benefits.
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Leave & Time Off Breadth — Flexible Time Off, company holidays, a personal holiday, and paid volunteer time create a broad leave offering. Time off can accrue into multiple weeks in the first year, supporting flexibility.
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Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us. Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management. Customers trust Agilent for solutions that enable insights...for a better world.
