The Enterprise Program Coordinator (EPC) is a key role in delivering Agilent Enterprise Solutions to our customers. They are the primary day-to-day operational contact with the customer for all of their program needs. The EPCs objective is to deliver a consistently differentiated customer experience and ensure operational excellence for programs/projects assigned to them.
The EPC coordinates all scheduled and reactive/unplanned services for the customer, working with internal and external partners in the process. They ensure that customer inquiries are directed to the appropriate parties internally/externally, and addressed in a timely manner. EPCs regularly work with cross-functional teams to define customer challenges, develop solutions, and implement them in daily operations.
Enterprise Program Coordinators will be integrated directly into the customer day-to-day operations and become part of the onsite team. They will provide additional value by being physically present and execute a broad range of customized duties defined in customer program agreements.
Facilitate delivery of services to Enterprise customers e.g. ensuring site access and relevant safety trainings are completed prior to delivery
Escort vendor to instrument/lab where service is required
Manage and maintain customer systems where required
Manage and maintain customer physical service records
Respond directly to customer enquiries on site
The duties and responsibilities described above are an illustration of the general nature of work required in this role. Additional tasks and duties may be assigned to the onsite Enterprise Program Coordinator to meet the customer needs. The full scope of an onsite Enterprise Program Coordinator will be documented in a program SOW.
QualificationsMinimum Requirements:
Undergraduate Degree
Degree in scientific or technical field is preferred but not required.
1 -2 years experience at higher levels working in similar environment
Basic knowledge of GxP/Compliant environments, guidelines, and requirements preferred
Strong customer service skills
Strong planning and organizational skills
Experience and Qualities
Experience in understanding and processing technical service quotations, purchase order, and invoices
Demonstrated ability to manage complex activity schedules (Planning, execution, issue resolution, closure)
Demonstrated ability to manage large volumes of information at high level of detail
People Skills
Strong interpersonal skills, able to build effective working relationships with customers and business partners
Effective communication skills, written and verbal
Experience in customer service role, managing technical services
Able to work in a highly cross functional environment
Situational
Adaptable, ability to quickly assess situations and determine reasonable course of action
Demonstrates strong focus on customer success
Solution oriented mindset
Technical Experience
Experience operating with/in laboratory settings is strong advantage
Experience working in SAP environment or equivalent
Proficient with basic Microsoft Office tools
Additional Details
This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: NoShift: DayDuration: No End DateJob Function: Customer ServiceSkills Required
- Undergraduate degree
- Degree in scientific or technical field
- 1-2 years experience in a similar environment
- Basic knowledge of GxP/compliant environments, guidelines, and requirements
- Strong customer service skills
- Strong planning and organizational skills
- Experience understanding and processing technical service quotations, purchase orders, and invoices
- Ability to manage complex activity schedules (planning, execution, issue resolution, closure)
- Ability to manage large volumes of information with high attention to detail
- Strong interpersonal skills and ability to build effective working relationships
- Effective written and verbal communication skills
- Experience in a customer service role managing technical services
- Ability to work in a highly cross-functional environment
- Adaptable, solution-oriented, demonstrates focus on customer success
- Experience operating in laboratory settings
- Experience working in SAP environment or equivalent
- Proficient with basic Microsoft Office tools
Agilent Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Agilent Technologies and has not been reviewed or approved by Agilent Technologies.
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Retirement Support — The core U.S. package highlights a generous 401(k) match as a strength. Retirement programs are positioned as competitive within the company’s total rewards.
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Equity Value & Accessibility — An Employee Stock Purchase Plan at a discount provides accessible equity and augments total compensation. Ownership opportunities are presented as a notable advantage alongside retirement benefits.
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Leave & Time Off Breadth — Flexible Time Off, company holidays, a personal holiday, and paid volunteer time create a broad leave offering. Time off can accrue into multiple weeks in the first year, supporting flexibility.
Agilent Technologies Insights
What We Do
Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us. Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management. Customers trust Agilent for solutions that enable insights...for a better world.
