The Role
Lead multi-product portfolio to improve Candidate and Client experiences, focusing on strategic vision, workflow adoption, and operational efficiency.
Summary Generated by Built In
When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.
We are seeking an Enterprise Product Manager (Group level) to lead a multi-product portfolio spanning the Candidate and Client experiences across our background check platform. This product leader will own and drive measurable improvements to existing experiences and create new 0 to 1 workflows that raise trust, reduce friction, and improve operational efficiency.
This is a high visibility role with high strategic influence across Engineering, Sales, Operations, and Account Management. You will own the strategy and execution of the roadmap for the Candidate and Client Portals.
Responsibilities
- Define and communicate a clear multi-year vision for the Candidate and Client experiences aligned with company strategy and business outcomes
- Drive improvements to Candidate and Client experience gaps focusing on quality, workflow adoption, and self-serve experiences.
- Define and build AI driven experiences across Candidate and Client portals.
- Partner with Sales and Account Management to ensure enterprise customer needs and expansion drivers are reflected in strategy and execution.
- Partner deeply with Customer Support and Operations to improve resolution paths and eliminate preventable customer contact drivers.
- Establish a culture of hypothesis-driven discovery and experimentation, using quantitative and qualitative insights to prioritize.
- Define success metrics, instrumentation, and reporting for key journeys and initiatives; continuously learn and iterate from results.
- Ensure product delivery is predictable, measurable, and aligned to clear outcomes; raise execution standards across pods through strong product operating rhythms.
- Lead and develop Product Owners strengthening discovery, roadmap planning, customer empathy, and execution rigor.
Qualifications
- 8-10 years of Product Management experience with increasing scope and complexity.
- Demonstrated experience leading multi-product and/or multi-pod portfolios.
- Proven people leadership experience managing PMs and/or POs, including coaching and performance development.
- Strong track record of owning end-to-end customer experiences, including portal/dashboard-heavy products.
- Deep product craft in customer discover, journey mapping, prioritization, roadmap development, and delivery management.
- Strong data fluency. Ability to define metrics, interpret funnel performance, and drive outcomes through experimentation and iteration.
- Exceptional cross-functional leadership skills, including stakeholder alignment, executive communication, and decision facilitation.
- High customer empathy and a systems thinking approach to complex workflows and dependencies.
Preferred Qualifications
- Experience working in a compliance-heavy, regulated industry (e.g.: background)
- Experience building or modernizing enterprise self-serve portals that drive adoption and reduce operational load.
- Experience partnering closely with Compliance/Legal on product requirements, risk mitigation and policy driven constraints.
Why Join Us
- Impact at scale: Your work will touch both enterprise customers and millions of candidates going through the hiring process.
- High Visibility: You will have the opportunity to define and execute strategy for two of our most important customer types: Clients and Candidates.
The Accurate Way:
We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave.
Take ownership.
Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.
Be open.
Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.
Stay curious.
Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.
Work as one.
Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.
About Accurate Background:
Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.
Accurate is an equal-opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Accurate will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
Special Notice:
Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact [email protected].
- Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts.
- Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format.
- Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.
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The Company
What We Do
Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background empowers organizations of all sizes with the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe. We offer scalability while maintaining our commitment to integrity, accuracy and timely results and will give you the tools to make safer hiring decisions through comprehensive reports, interactive compliance services, and intuitive, easy-to-use technology.
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