The Role
Lead regional prepaid and postpaid business mobility products end-to-end: define strategy and 3-year roadmap, coordinate with IT/Network/Digital teams, standardize across 14 operating companies, drive launches, pricing, GTM and sales enablement, monitor KPIs (ARPU, churn, NPS, EBITDA) and optimize product lifecycle.
Summary Generated by Built In
Responsibilities
Product Strategy & Planning
- Define regional prepaid and postpaid product strategy and 3-year roadmap.
- Identify market opportunities through market research, competitive analysis, and customer feedback.
- Define product roadmaps and prioritize product initiatives
- Coordinate with Network, IT and Digital teams to deliver new capabilities (eSIM, 5G slicing, roaming, Ecare, Spam detection, bundles).
- Drive lifecycle management from ideation to retirement
Product Development & Lifecycle Management
- Lead product launch, GTM and sales enablement
- Lead the end-to-end lifecycle of Business mobility products from concept to launch and post-launch optimization.
- Define product requirements, specifications, and service features.
- Collaborate with IT, Network and technical teams to ensure successful product development and deployment
- Standardize products across 14 operating companies while allowing local regulatory flexibility.
- Monitor product KPIs (GA, REC, ARPU, usage, churn, NPS, EBITDA).
Market & Customer Insights
- Benchmark competition and identify new market opportunities
- Conduct market analysis to identify emerging technologies and customer needs.
- Gather customer feedback to improve product performance and usability.
- Monitor competitor offerings and industry trends.
Commercial Management
- Own pricing, packaging, business cases and profitability.
- Define pricing strategies and revenue models for Business Mobility products.
- Support sales teams with product positioning, proposals, and technical presentations.
- Develop go-to-market strategies and product launch plans.
Stakeholder Collaboration
- Work closely with internal teams such as IT, CX, Network, sales, marketing, finance, and SCM
- Coordinate with external vendors, partners, and technology providers for mobile devices Ensure alignment
- between technical capabilities and business objectives
Performance Monitoring
- Track product performance, revenue, and customer adoption.
- Analyze KPIs and implement product improvements.
- Manage product lifecycle updates including upgrades, enhancements, or retirement.
Education
- Bachelor’s degree in Information Technology, Telecommunications, Computer Science, Engineering, or Business Administration
- Master’s degree or MBA is an advantage
- Experience in telecom product management with strong experience in prepaid/postpaid mobility, pricing, commercial strategy and multi-country operations.
- Experience in product lifecycle management
- Exposure to telecommunications or digital services industry preferred
- Broad technical knowledge of managed GSM networks, 4G and 5G protocols
- Strong communications skills, particularly related to articulating product strategy and commercial solution to both internal and customer management and decision makers.
Skills Required
- Bachelor's degree in Information Technology, Telecommunications, Computer Science, Engineering, or Business Administration
- Master's degree or MBA
- Experience in telecom product management with prepaid/postpaid mobility, pricing, commercial strategy and multi-country operations
- Experience in product lifecycle management from concept to launch and post-launch optimization
- Exposure to telecommunications or digital services industry
- Broad technical knowledge of managed GSM networks, 4G and 5G protocols
- Strong communications skills to articulate product strategy and commercial solutions to internal and customer decision makers
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The Company
What We Do
Airtel Africa is a leading provider of telecommunications and mobile money services, operating in 14 countries across sub-Saharan Africa, offering mobile voice, data, and financial services.
