Motorway is the UK’s fastest-growing used car marketplace – our award winning, online-only platform connects private car sellers with over 7,500 verified dealers nationwide, who compete to offer the best price. Founded in 2017, our technology makes the process refreshingly easy, earning us an 'Excellent' Trustpilot rating with over 70,000 reviews. We're not just building a platform; we're changing how people sell cars.
Backed by leading investors like Index Ventures and ICONIQ Growth, and following a successful $190 million funding round, we're on a mission to transform the used car market.
About the team:
At Motorway, we're transforming the way businesses and individuals manage lease vehicle returns and our Enterprise Operations Team is at the heart of this change! This is a new team being built from the ground up to support our Enterprise clients. We're building a dedicated team to deliver a world-class B2B solution for our clients (Automotive Finance and Leasing companies). This team will be the main point of contact for tens of thousands of customers and Dealers, guiding them through every step of the process of vehicle return and sale. As the main point of contact for enterprise lease customers, we’re not just handling calls and emails - we’re guiding customers through every step of the inspection and return process, ensuring clarity, trust and a smooth experience. While working with purchasing dealer partners to ensure a smooth buying process.
From helping customers complete inspections to coordinating collections and liaising with dealers, our team ensures that vehicles are profiled, sold, inspected and collected. We play a crucial role in making sure our enterprise partners and lease customers feel supported, informed and confident in every interaction. Our structured approach and attention to detail help drive operational excellence, improve customer satisfaction and support Motorways growth within the lease vehicle market.
About the role:
We're seeking an experienced Operations Manager to build and lead a new team of 8 people (6 Enterprise Sales Specialists and 2 Senior Specialists) as we launch and scale our B2B lease vehicle operations.
This is a founding role establishing operational excellence for our enterprise business. You'll be responsible for launching the operation in April 2026, scaling the team through Q2, and delivering exceptional customer and dealer experiences while hitting ambitious performance targets. Your team operates a generalist model, handling profiling, sale readiness, driveway renegotiations, post-sale support and collections coordination.
Reporting to the Head of Growth & Transformation, you'll work collaboratively across Transport, Seller Sales, and our dealer teams to deliver a seamless end-to-end experience. You will also be a key link to our client handling day to day operations. This is a hands-on, data-driven role where you'll build processes from the ground up, establish quality standards, implement a commission-based performance model, and coach your team to exceed targets.
What you'll do:
Team Leadership & Performance Management: Directly manage and coach a team of 8 people (including 2 Senior Specialists), providing guidance and support to ensure agents meet individual and team performance metrics, quality standards, and service level agreements (SLAs)
Foster Team Culture: Conduct regular performance reviews, identify training needs, implement development plans, and create a positive, productive work environment that supports career progression
Drive Performance Against Targets: Implement and manage the commission-based performance model, driving team achievement of key metrics including lead-to-profile conversion rates, net sales targets, and quality scores
Operational Execution & Monitoring: Oversee daily operations across the full generalist workflow, monitoring real-time performance, managing resource allocation based on volume forecasts, and ensuring efficient delivery within cost targets. This includes handling day to day operations with our clients
Quality & Process Management: Ensure strict adherence to established operational procedures and quality standards; identify opportunities for process improvements and minimize avoidable post-sale issues and preventable renegotiations
Act as Escalation Point: Handle complex customer issues and sensitive dealer renegotiations, ensuring timely and effective resolution while protecting contractual and reputational standing with enterprise partners
Reporting & Analysis: Prepare and analyse performance reports across key metrics, identify trends, highlight areas for improvement, and provide actionable insights and recommendations to senior leadership
Cross-Functional Collaboration: Work closely with Transport Operations, Seller Sales and our Dealer teams to deliver a joined-up customer experience and refine workflows based on operational insights
About you:
You are an experienced Operations leader with excellent coaching skills and demonstrable success developing talent to exceed performance goals and quality standards in high-growth environments
You possess strong operational and analytical skills, capable of monitoring real-time performance, efficiently allocating resources, and using data to drive cost-effective decision-making
You have experience managing commission-based or incentive-driven teams, balancing productivity targets with quality outcomes
You have strong communication and stakeholder management skills - able to motivate teams, handle sensitive B2B conversations, and present insights to senior leadership
You thrive in fast-paced, ambiguous environments and can build structure, manage multiple priorities and adapt quickly as operations mature
You are commercially minded with understanding of unit economics, cost per sale metrics, and operational efficiency
You are a proactive problem-solver who takes initiative, thrives on operational challenges, and can build scalable solutions from first principles
Location & Working Pattern:
Based in Brighton office 4 days per week
1 day per week work from home
Monday to Friday, 8:45am - 5:30pm (including breaks) - no weekend shifts
We offer a fantastic range of benefits to help you thrive
Competitive salary with performance based incentives.
Great work-life balance with standard shifts from 8:45am to 5:30pm
Sea fronted office location with regular social events, office drinks, weekly massages and free snacks to keep you going!
Flexibility to work from home 1 day per week to help nail that work life balance
Stock options so you can share in Motorway’s growth and future success
Pension scheme to plan for your future with our provider NEST
Strong commitment to your personal development including budget for books, courses, conferences, etc!
Opt-in comprehensive health insurance through BUPA including dental care and fitness discounts
Cycle to work scheme - save big ££ on a new bike and accessories
One paid volunteering day a year for you to use as you wish
Generous parental benefits including 6 months full paid maternity leave, 4 weeks paternity leave and and workplace nursery scheme
What We Do
Motorway started in 2017 with a vision to build a better car market for everyone, harnessing the power of technology to deliver an amazing experience. We're on a journey to make selling used cars better for everyone.
With our network of more than 5,000 professional car dealers bidding directly on our platform, we enable customers to sell their car for a great price in as little as 24 hours.
We support our car dealer partners to easily acquire the best used car stock. Whilst our customers can sell their car from the comfort of their own home.
Since launch, we've helped people sell over 250 thousand cars and the journey's only just begun.
This is the way to sell your car. This is the Motorway.
