About Ubiquiti
At Ubiquiti Inc., we create technology platforms for Businesses, Smart Homes, and Internet Service Providers, driven by our goal to connect everyone, everywhere. To date, Ubiquiti has shipped over 100 million devices worldwide, from ISP networking products to next generation of IT solutions. Our growth is made possible by the dedicated team of hundreds behind the scenes. From software developers and product managers to designers and strategists, Team UI is driven to achieve our common goal: Rethinking IT. At Ubiquiti, you’ll heighten your potential and broaden your horizons - all while shaping the future of connectivity.
Join forces with us on our mission to build a better IT industry. We are currently looking for a highly skilled Enterprise Networking Support Engineer to our team in Stockholm, Sweden.
Please note that applicants must live in Sweden and hold a valid work permit at the time of application to be considered for this role.
- Provide technical support for Ubiquiti’s product lines via phone, web chat, and email
- Own incoming requests from beginning to resolution for premium customers
- Educate and provide recommendations for Ubiquiti’s products, features, and best practices
- Troubleshoot and diagnose issues, including providing workarounds when required
- Identify and recreate potential bugs and shortcomings in user experience
- Stay up-to-date on Ubiquiti products and related industry technologies
- Work cross-functionally with key stakeholders to provide feedback and drive product improvements
- A passion for technology and interest in our products
- Practical knowledge of one or more technical domains that you have helped explain to normal users
- Experience with networking including routing, switching, security, and VPNs; and an understanding of various networking protocols (TCP/IP, WireGuard, etc) and major operating systems (Linux) is preferred
- Knowledge of and enthusiasm for Ubiquiti products is a bonus
- Knowledge of troubleshooting techniques, and how to effectively communicate them to customers
- Ability to work in a fast-paced environment with changing priorities
- Expertise around factors that impact UX (e.g., how can we improve our products or services), and CX (e.g., how can we improve our support experience and customer interactions)
- Excellent written and verbal communication skills
- Three year university degree, ideally with an Engineering or technical focus
- A background in the networking industry, ideally with practical, hands-on experience
- A track record of using in-depth troubleshooting to understand and resolve customer issue
- Familiarity with audio protocols is a plus
- Fluency in one more major European language (German, Spanish and/or French)
Please note that a background check will be conducted in the final stage of the recruitment process
Skills Required
- Passion for technology and interest in Ubiquiti products
- Practical knowledge of a technical domain and ability to explain it to nontechnical users
- Experience with routing, switching, security, VPNs, and networking protocols
- Understanding of TCP/IP, WireGuard, and Linux
- Troubleshooting expertise and ability to communicate solutions effectively to customers
- Ability to work in a fast-paced environment with changing priorities
- Understanding of user experience and customer experience improvement
- Excellent written and verbal communication skills
- Three-year university degree, ideally in engineering or a technical field
- Background in the networking industry with practical hands-on experience
- Track record of using in-depth troubleshooting to resolve customer issues
- Knowledge of audio protocols
- Fluency in an additional major European language, such as German, Spanish, or French
- Residence in Sweden and a valid work permit at application
Ubiquiti Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ubiquiti Inc. and has not been reviewed or approved by Ubiquiti Inc..
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Fair & Transparent Compensation — Pay is considered competitive in many engineering and corporate roles, with engineering-heavy teams frequently characterizing compensation as very good or great. Compensation often stands out positively relative to other aspects of the job.
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Healthcare Strength — Health coverage is employer-paid in the U.S. and includes dental, vision, life, and disability insurance. Coverage quality is characterized as strong across multiple references.
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Leave & Time Off Breadth — Time off options include vacation/PTO and maternity/paternity leave, with some roles offering unlimited PTO and hybrid/remote flexibility. The core lineup appears broadly standard across U.S. locations.
Ubiquiti Inc. Insights
What We Do
At Ubiquiti Inc., we create technology platforms for Businesses, Smart Homes, and Internet Service Providers, driven by our goal to connect everyone, everywhere. To date, Ubiquiti has shipped over 100 million devices worldwide, from ISP networking products to next generation of IT solutions. Our growth is made possible by the dedicated team of hundreds behind the scenes. From software developers and product managers to designers and strategists, Team UI is driven to achieve our common goal: Simplifying IT. At Ubiquiti, you’ll heighten your potential and broaden your horizons—all while shaping the future of connectivity. We invite you to join our team.
