Enterprise Intelligence Manager

Who We Are

We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, "We Improve Lives." This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members.

At Black Hills Federal Credit Union (BHFCU), we’re committed to improving the lives of our members every day, and we look for people who share that passion. Don’t have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.

General Purpose:  The Enterprise Intelligence Manager is responsible for executing the Credit Union's enterprise data, analytics, artificial intelligence (AI), and automation strategies. This role serves as the bridge between strategic vision and operational delivery, ensuring that data and AI capabilities generate measurable business value, improve member experience, increase organizational efficiency, and support strategic decision-making.

The Enterprise Intelligence Manager works across business units to identify opportunities, prioritize initiatives, establish governance, and deliver solutions that leverage data, analytics, automation, and emerging AI technologies.

This position leads enterprise intelligence initiatives from concept through implementation and adoption, ensuring alignment with organizational priorities, regulatory expectations, and member-centric objectives.

As a champion of innovation and intelligence-driven transformation, the Enterprise Intelligence Manager enables the Credit Union to turn information into insight, insight into action, and action into member value.

Essential Duties/Responsibilities:

• Execute the Credit Union's enterprise intelligence strategy encompassing data, analytics, artificial intelligence, automation, and decision intelligence.
• Translate strategic priorities into actionable initiatives, roadmaps, and measurable outcomes.
• Establish and manage a portfolio of intelligence initiatives aligned with organizational goals.
• Monitor performance and ensure initiatives deliver expected business value and strategic impact.
• Regularly communicate progress, outcomes, and recommendations to AI Center of Excellence, project teams and CU leadership.
• Support the deployment and adoption of AI-enabled solutions that improve member experiences, employee productivity, operational efficiency, and decision quality.
• Lead execution of enterprise data initiatives that improve data quality, accessibility, reliability, and usability.
• Advance enterprise analytics capabilities that support proactive decision-making.
• Partner with business leaders to define key performance indicators and success measures.
• Ensure leaders have access to actionable intelligence through reporting, dashboards, predictive analytics, and decision-support tools.
• Partner with Technology, Information Security, Risk Management, and Compliance teams to manage organizational risk.

Other Duties/Responsibilities:

• Promote responsible AI practices through governance, oversight, and risk management.
• Monitor emerging AI technologies and evaluate opportunities for organizational application.
• Foster a culture of data literacy and evidence-based decision making.
• Support and advance enterprise governance programs related to data, analytics, AI, and automation.
• Ensure compliance with applicable regulations, privacy requirements, security standards, and internal policies.
• Participate in the evaluation of emerging technologies, vendors, and strategic partnerships.
• Participate in solution selection, implementation, and value realization activities.
• Manage relationships with intelligence, analytics, AI, and automation solution providers.
• Maintain awareness of evolving regulatory expectations impacting AI and data usage within financial services.
• Serve as a trusted advisor to business leaders regarding intelligence, data, analytics, automation, and AI opportunities.

Job Knowledge:

• Strong understanding of artificial intelligence, machine learning, analytics, business intelligence, and intelligent automation concepts.
• Knowledge of data governance, data management, and information stewardship practices.
• Strong business acumen and strategic thinking skills.
• Exceptional analytical and problem-solving abilities.
• Excellent communication, facilitation, and presentation skills.

Job Qualifications (Skills):

BHFCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position.  The following list outlines the physical considerations that are normally encountered in this job.

• Vision: A sighted person to effectively review documents.
• Speech/Hearing: Ability to communicate verbally and in writing with staff, members and vendors.
• Manual Dexterity: Ability to perform necessary computer-related input.
• Physical Mobility: Limited mobility required.  Requires the ability to work flexible hours.

Job Qualifications (Ability):

• Ability to manage multiple priorities in a dynamic environment.
• Strong project and portfolio management capabilities.
• Ability to influence without direct authority.
• Ability to build consensus and drive adoption across diverse stakeholder groups.
• Commitment to continuous learning and innovation.

Job Qualifications (Education):

Bachelor's degree in Business Administration, Information Systems, Data Analytics, Computer Science, Technology Management, Finance, or a related field.

Job Qualifications (Experience): 

Eight (8) to ten (10) years of progressive experience in data architecture, data management, artificial intelligence, machine learning, automation, or related disciplines, including leadership experience managing and developing teams of technologists or engineers and driving organizational results through innovation and continuous improvement.

Of the above required experience, at least three (3) years should include implementing modern cloud data architecture and supporting AI, data integration, and automation strategies.

Demonstrated success leading cross-functional and enterprise-wide initiatives and translating complex technical concepts into practical business solutions.

Working Conditions:

Material and Equipment Involved 

• Credit Union Computer/Internet 
• Telephone / Mobile Devices
• Printer / Copier
• SalesForce
• Mulesoft 
• Azure 
• Microsoft Office Suite

Work Environment/Physical Activities

Occasional travel to one of BHFCU’s branch locations or attendance at community events may be required.

Physical Requirements

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.

Mental and/or Emotional Requirements

Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.

Notice:  This job description is not intended to be, nor should it be construed as, a contract or guarantee of employment.  Black Hills Federal Credit Union adheres to all federal and state labor laws regarding termination and probationary periods.  This position is also subject to all the personnel policies of Black Hills Federal Credit Union.  Changes may be made to this job description at any time by the President.  Black Hills Federal Credit Union is an equal opportunity employer.

Black Hills Federal Credit Union is an equal opportunity employer. All applicants will receive consideration without regard to age, race, color, sex, sexual orientation, genetic information, religion, national origin, disability, veteran status, or any other status or condition protected by state or federal law. BHFCU will provide reasonable accommodation to qualified persons with a disability but who are otherwise able to perform the essential functions of the job.