Ready to be a Titan?
The Solutions Architect at ServiceTitan serves as a trusted technical and business advisor to our customers, translating complex operational requirements into scalable, best-practice solutions within the ServiceTitan platform. This role bridges business process design, technical configuration, and customer outcomes, ensuring customers achieve measurable value and long-term success.
Solutions Architects partner closely with Customer Success, Implementation, Product, Sales, and Engineering teams to design, validate, and optimize customer architectures that support growth, efficiency, and adoption across trades.
Travel : 30-40%
What you'll do:
Customer Architecture & Solution Design
Design end-to-end ServiceTitan solutions aligned to customer business goals, operational maturity, and trade best practices
Translate customer workflows into scalable configurations across:
Business Units, Job Types, Campaigns, Pricebooks, Memberships, Dispatch, Reporting, and Integrations
Ensure solutions follow ServiceTitan best practices while balancing customer-specific requirements
Technical & Functional Expertise
Act as the subject-matter expert on ServiceTitan platform capabilities, limitations, and roadmap-aligned solutions
Evaluate and design integrations with third-party systems (e.g., accounting, payroll, CRM, marketing, BI tools)
Support complex data structures including pricebooks, reporting hierarchies, and multi-location or multi-trade environments
Customer Advisory & Enablement
Lead technical discovery and architecture discussions with executive, operational, and technical stakeholders
Clearly articulate trade-offs, risks, and recommendations in a way that builds trust and drives alignment
Support customers through change management by guiding adoption and future-state design
Cross-Functional Collaboration
Partner with Implementation and Customer Success teams during onboarding, optimization, and expansion phases
Provide architectural guidance to Sales during complex pre-sales or upsell motions
Serve as a feedback loop to Product and Engineering by identifying recurring gaps and opportunities
Governance & Documentation
Create and maintain solution documentation, diagrams, and decision logs
Ensure solutions are scalable, supportable, and aligned with internal standards
Identify risks early and proactively recommend mitigation strategies
What you'll bring:
5+ years of experience in:
Solutions Architecture, Technical Consulting, Systems Design, or Implementation roles
Experience designing and supporting SaaS platforms with complex business logic
Strong understanding of service-based or field service businesses (HVAC, Plumbing, Electrical, Roofing, or similar)
Proven ability to translate business needs into technical solutions
Excellent communication skills with both technical and non-technical stakeholders
Preferred Qualifications
Hands-on experience with ServiceTitan (implementation, configuration, or administration)
Experience with:
ERP / FSM systems
API-based integrations
Accounting systems (QuickBooks, Sage, NetSuite)
Background in customer success, professional services, or enterprise SaaS
Familiarity with data modeling, reporting, and analytics concepts
Core Competencies
Strategic thinking with strong execution discipline
Customer-first mindset with a consultative approach
Ability to manage ambiguity and complex problem spaces
Strong documentation and architectural reasoning skills
Bias toward scalable, repeatable solutions
Why ServiceTitan
At ServiceTitan, we build technology that powers the trades and the people who run them. As a Solutions Architect, you’ll have a direct impact on customer outcomes, platform adoption, and the long-term success of businesses that keep the world running.
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $94,700 USD - $126,700 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.Skills Required
- Five or more years of relevant work experience in client-facing, project management, or SaaS implementation
- Bachelor's Degree or equivalent professional work experience
- Exceptional client relationship skills and ability to manage multiple tasks
ServiceTitan Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ServiceTitan and has not been reviewed or approved by ServiceTitan.
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Healthcare Strength — Healthcare coverage is positioned as a major strength, with multiple plan features emphasizing broad medical, dental, and vision support plus telehealth-style access. Additional elements like HSA/FSA options and employer contributions reinforce perceived value beyond base pay.
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Parental & Family Support — Parental leave and family-forming support appear notably robust, with repeated references to paid leave and meaningful adoption/fertility assistance. The package is described as supportive across different family paths, though specifics can vary by plan and location.
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Fair & Transparent Compensation — Compensation is portrayed as generally competitive in several functions, particularly in engineering and experienced roles, contributing to an overall sense of being paid fairly. Equity and bonus components are also described as meaningful parts of total rewards for many roles.
ServiceTitan Insights
What We Do
ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses and aim to democratize the power of technology. The trades industry approaches $800B in North America alone and was significantly underserved by traditional software industry leaders prior to ServiceTitan’s entrance to the market. Today, ServiceTitan powers the businesses of more than 5,000 customers, is backed by the world’s leading venture capitalists, and continues to target triple-digit growth annually. ServiceTitan unlocks for small business, the tools and support that big business has enjoyed for decades; helping everyday entrepreneurs run and grow their businesses so they can build better lives for themselves and their families.
Why Work With Us
Not only do we change the lives of our customers, but we strive to create an environment full of opportunities that will change the lives of our employees. We are committed to giving extraordinary talent, extraordinary opportunity, and we prioritize investing in Titans, through a suite of benefits, learning and growth opportunities, and more.
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