Enterprise Field Support Manager

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Job Overview
This Enterprise Field Support Manager role will provide on-site support for wireless mobility infrastructure, with emphasis on mission-critical Land Mobile Radio systems at oil and gas facilities. This role demands a multifaceted, proactive individual who excels in both technical troubleshooting and strategic relationship building, ensuring enterprise-level customers receive unparalleled support and service. The ideal candidate brings hands-on experience with radio systems and devices, cellular services, project management capabilities, and a strong understanding of safety and operational requirements in high-risk industrial environments while maintaining strong customer relationships.

Job Responsibilities:

• On-site primary Point of Contact for Enterprise Customers Develop and sustain strong relationships with key stakeholders and decision-makers within customer organizations, while proactively engaging to understand their needs through strategic questioning and problem-solving to offer customized solutions. Provide on-site installation, configuration, testing, and maintenance of LMR infrastructure, including base stations, repeaters, programming mobile and portable radios, and dispatch consoles. Lead and coordinate LMR deployment and upgrade projects across field sites, ensuring timelines, budgets, and technical standards are met. Efficiently manage and prioritize multiple tasks with exceptional organization and attention to detail, maintaining detailed service documentation, asset inventories, and project records. Collaborate with internal teams to advocate for customer needs and enhance products and services, taking full responsibility for customer satisfaction by actively improving service delivery. Oversee company assets and monitor performance metrics to implement continuous improvement strategies.

• Technical Troubleshooting and Issue Resolution Provide expert LMR support and troubleshooting assistance to efficiently resolve issues, acting as the primary escalation point for troubleshooting RF communication issues and calling out sophisticated problems to engineering as needed. Conduct routine inspections, preventative maintenance, and software/firmware upgrades to ensure system performance and uptime. Ensure prompt and effective resolution of technical challenges, maintaining high standards of service.

• Actively participate in professional development opportunities to stay informed of industry trends and standard processes, maintaining innovative technical and strategic skills.

Education and Work Experience:

• High School Diploma/GED (Required)

• Associate's Degree (Preferred)

• 3+ years of experience supporting LMR systems (VHF/UHF, P25, DMR) in field environments, preferably in oil and gas or heavy industrial sectors required.

• Demonstrated experience managing communications-related projects, including vendor coordination, timelines, and documentation.

• Less than 2 years telecom experience preferred

• Less than 2 years managing technical projects preferred

• Less than 2 years reporting experience preferred

Knowledge, Skills and Abilities:

• Integration Integrate technical services with overarching business goals through strategic alignment and planning. (Required)
• Executive Communications Expert in communicating complex technical and strategic information up to the executive level. (Required)
• Technical Mastery: In-depth knowledge of network systems, and a broad range of technologies. (Required)
• Leadership Strong interpersonal skills to manage sophisticated projects or programs efficiently. (Required)
• Problem Solving Conduct thorough analysis to develop effective solutions and prevent recurring issues. (Required)
• Client Relationship Management Manage complex customer relationships and accounts, ensuring high satisfaction and retention (Required)
• Efficient Multitasking: Exceptional ability to handle multiple tasks simultaneously without compromising quality. (Required)
• Strategy Financial Strategy: Analyze and recommend cost-effective solutions while managing detailed billing and rate plans. (Preferred)
• Strong understanding of field safety practices, PPE, and HSE procedures and stay current with site specific HSE requirements. (Required)

Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States
• Must be on client site 3-4 days per week, with ability to travel.
• A valid driver's license with a clean driving record.
• Currently have or can obtain a Transportation Worker Identification Credential (TWIC) card.
• This role requires ongoing random background checks and drug screenings.

Travel:
Travel Required (Yes/No): Yes
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
 

Base Pay Range: $61,700 - $111,300

Corporate Bonus Target: 10%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ314428¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
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