Enterprise CX Program Manager

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you. 

We're seeking a driven, tech-savvy, and results-oriented Enterprise CX Program Manager to join our growing team in Israel. In this role, you will take ownership of shaping and elevating the experience of our enterprise customers by optimizing processes, resolving complex escalations, and driving cross-functional alignment. You will serve as the strategic bridge between customers and internal teams—ensuring scalability, advocating for customer needs, and turning insights into impactful operational improvements. This is an opportunity to make a significant organizational impact in a fast-paced, high-growth environment.

• 2+ years of hands-on experience as a technical project manager - Must
• High proficiency in English (reading, speaking & writing) - Must!
• Bachelor's degree in Computer Science, Business Administration, or a related field.
• Ability to extract actionable insights from large data sets, create impactful visualizations, make decisions, and tell compelling stories through data.
• Experience working with Tableau/PowerBI, Monday, JIRA, SalesForce
• Good familiarity with Google Analytics, SQL, Python, and JS. An advantage
• Tech-oriented. Resourceful and innovative thinker with the ability to solve problems and execute tasks in a fast-growing company.
• Strong organizational skills, attention to detail, ability to prioritize and meet targets and commitments.
• Exceptional interpersonal and communication skills to collaborate effectively with diverse internal and external stakeholders.
• Ability to thrive in a fast-paced and dynamic work environment, with a strong sense of accountability and adaptability.
• Ability to work flexible shifts and Mon-Fri
• Experience in AI methodology and tools in the CX world. An advantage

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.