We’re creating the shift to voice as humanity’s default interface.
We’re the most configurable platform for deploying voice agents.
We’re grown to 400,000 developers in 20 months, adding 2,000+ every day.
Try talking to Vapi now!
As enterprise adoption grows, we need fast, technically credible frontline support to protect uptime and customer trust.
● Enterprise customers are deploying complex voice AI systems in production environments where speed and precision matter.
● This role ensures issues are triaged, resolved, or escalated cleanly within SLA while strengthening our support infrastructure over time.
30 Day:
Learn Vapi’s API surface area, common integration patterns, and production deployment workflows.
Shadow ticket triage and begin resolving straightforward L1 issues independently.
Understand tiering framework (P0, P1, P2) and SLA expectations.
Familiarize yourself with documentation gaps and internal runbooks.
60 Day:
Own front-line enterprise ticket triage with a focus on resolving most tickets within 30 minutes.
Apply severity-based prioritization and escalate cleanly when required with full reproduction context.
Partner with Deployment Strategists to identify recurring issues and customer health risks.
Begin contributing to internal knowledge base and runbooks.
90 Day:
Achieve strong L1 resolution rate (70%+) with consistent SLA adherence.
Actively improve support workflows, automation triggers, and routing logic.
Contribute to SLA automation initiatives (Tasker, Slack bots, routing improvements).
Strengthen documentation to reduce repeat issues and increase team velocity.
4+ years in technical support, support engineering, or customer-facing technical roles at a SaaS or API-first company.
Strong troubleshooting ability with REST APIs, JSON payloads, webhooks, and configuration debugging.
Comfortable reading API error responses, tracing webhook flows, and diagnosing issues without writing production code.
Experience managing SLA-bound queues in systems like Zendesk, Intercom, or Jira Service Management.
Clear communicator who can explain technical root causes to customers without unnecessary jargon.
Highly organized with strong documentation habits and thorough ticket hygiene.
Comfortable in fast-paced environments where enterprise production systems are at stake.
Bonus: Experience with voice/telephony systems (SIP, WebRTC, Twilio, Vonage), AI agents, LLMs, or basic scripting for debugging.
Generational impact: Build human interface for every business.
Ownership culture: 90% of company is previous founders.
Kind team: The founders Jordan and Nikhil are Canadians.
Tier-1 Investors: YC, KP seed, Bessemer series A.
Real stake: We offer competitive salary and excellent equity ownership.
Comprehensive health coverage: medical, dental, and vision plans.
Team love: We love hanging out and do quarterly offsites.
Flexible time off: take what you need.
More: catered meals and transportation, gym & coaching stipends!
Top Skills
What We Do
Vapi lets enterprises deploy human-like voice agents in minutes. Whether you’re building a voice product or trying to handle millions of calls, Vapi’s reliable infrastructure and flexible APIs make it easy.
Everyone from YC startups to Fortune 500 companies rely on Vapi because it is:
Flexible: Plug in your APIs, your customer data, your models
Scalable: Handle millions of calls with <500ms latency
Secure: LLM guardrails, HIPAA, SOC-2
Helping enterprises over this challenge, Vapi, has raised $20 million in Series A funding, led by Bessemer Venture Partners with participation from Abstract Ventures, AI Grant, Y Combinator, Saga Ventures, and Michael Ovitz.
