As a People Success Generalist at Navan, you will be the primary engine driving employee excellence for our U.S. based Travel Support teams. Your work directly furthers Navan’s goal of being the world's most customer-centric travel and expense platform by ensuring the people who support our customers are empowered, heard, and high-performing. You will act as a critical bridge between leadership vision and frontline execution, creating a workplace where talent thrives during a period of rapid scale.
This role is based in our San Francisco office with the expectation of 4 days a week in office.
What You’ll Do:
- Primary Responsibilities:
- Employee Relations: Act as the first point of contact for employee inquiries; conduct impartial investigations and provide coaching to managers on performance management and conflict resolution.
- Talent & Performance: Facilitate the end-to-end employee lifecycle, from seamless onboarding/offboarding to supporting annual performance cycles and development programs.
- Strategic Advisory: Partner with leadership to provide data-driven recommendations and coach managers on navigating complex personnel scenarios with urgency.
- Compliance & Administration: Maintain high-integrity employee records in our HRIS (Workday) and ensure total compliance with federal, state, and local employment laws, including FMLA and ADA.
- Secondary Responsibilities:
- Process Improvement: Lead People projects aimed at streamlining workflows and enhancing the overall employee experience.
- Cross-Functional Collaboration: Partner with the Recruiting team to refine candidate handoffs and share feedback loops to improve hiring quality.
What We’re Looking For:
- 3+ years of HR Generalist experience, ideally within a fast-paced technology company or high-volume environment.
- HR Mastery: Working knowledge of U.S. employment laws (federal and state) and experience managing employee relations investigations.
- Systems Proficiency: Hands-on experience with HRIS platforms (Workday preferred) and the ability to maintain meticulous digital records.
- Operational Urgency: A proven ability to manage multiple projects simultaneously while executing tasks with speed and high attention to detail.
- Interpersonal Impact: Exceptional communication skills with the ability to build trust quickly and handle confidential information with absolute discretion.
- Nice to haves:
- Experience supporting hourly workforces, customer support teams, or call center environments.
The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Top Skills
What the Team is Saying
What We Do
Navan (Nasdaq: NAVN) is the leading all-in-one business travel, payments, and expense management platform that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.
Why Work With Us
At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation.
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Navan Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
In-person connections is the foundation of Navan, the connections forged through face-to-face interactions improve company culture and what we can achieve together. We operate on a hybrid working model, which we define as four days a week in-office.
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