Enterprise Customer Success Manager - UK & Ireland

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

About the Role

This is an exciting opportunity to come and join our team of Enterprise Customer Success Managers and share the collective responsibility of growing our portfolio whilst driving world class retention for our Enterprise and Strategic customers across multiple verticals in the UK and across Europe, utilising all payment channels

• We love to empower people; you’ll directly manage a number of large key Enterprise clients and be accountable for the retention and growth of their business.

• Take ownership of delivering success to our Enterprise and strategic customers. By being proactive you will help our customers get the most value from their relationship with us through understanding and adopting new products and services as well as delivering customer success in the form of insights to encourage they meet their goals

• Work closely with our customers’ through regular review meetings with key stakeholders and influencers to understand what success means to them and how our products and services underpin that success and aid our goal of growing revenue, retaining and creating customer advocates

• Build success plans that mirror our customers’ goals and drive, measure and review progress

• This is a commercial role and we’ll expect you to increase revenue through relevant up and cross-selling, referral fees, increases in volumes, and so on.

• Our culture is delivery oriented; creating, developing and owning Account Plans for each Enterprise customer under management to ensure all customers can benefit from Global Payments’ latest technology suite will be central to your role.

• We love to tackle big problems; you’ll provide client consultancy to optimise processing behaviour and support making their job easier through our reporting and reconciliation tools.

About You

• Proven experience (minimum of 3 years) in a Customer Success or Account Management role within the payments industry or another technology-related industry

• Capable of navigating customers through In-person solutions, Ecommerce Gateways and the End to End payment cycle

• Capacity to build multi-layered relationships with key enterprise client contacts.

• Demonstrable ability to respond to high-impact customer/product escalations in a way that ultimately drives customer loyalty and advocacy

• Experience of engaging with and developing positive and productive relationships with stakeholders preferably at C-Suite level

• Data driven and analytical in approach to commercials, pricing and contracting

• Knowledgeable on Fintech trends including Card Acquiring, Card Schemes, Local Payment methods, Open Banking and the fast changing payments landscape

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].