About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle, all while reducing risk. You can learn more about LexisNexis Risk at https://risk.lexisnexis.com/insurance.
About our Team
Our Customer Communications team plays an integral role in delivering clear, timely, and effective communications throughout the customer experience. We partner closely with business, product, technology, legal, marketing, and customer-facing teams to ensure communications are accurate, compliant, and aligned with customer needs. Our collaborative team values strong partnerships, attention to detail, and continuous improvement as we work together to enhance the customer experience and support the goals of our Insurance business.
About the Role
The Communication Consultant provides leadership and strategic oversight for customer communication initiatives that support business objectives, customer success, and operational excellence. In this role, you will lead cross-functional projects from planning through delivery while ensuring customer communications are accurate, compliant, timely, and aligned with organizational standards. You will collaborate across business, technical, legal, marketing, product, and customer-facing teams to drive communication excellence and continuous improvement.
Responsibilities
- Lead and deliver customer communication and business initiatives on schedule, within scope, and aligned with business objectives and customer needs.
- Create, configure, test, schedule, and send customer notifications in Salesforce Marketing Cloud.
- Serve as the primary liaison between Customer Communications, business stakeholders, technical teams, legal, marketing, and customer-facing organizations.
- Coordinate project meetings, facilitate discussions, document decisions, and drive accountability for project deliverables.
- Plan, develop, review, schedule, and oversee customer notifications and operational communications across approved channels.
- Ensure communications meet quality, regulatory, accessibility, branding, and customer experience standards.
- Manage communication calendars and coordinate delivery schedules to minimize conflicts, overlaps, and customer fatigue.
- Oversee communication readiness activities, including stakeholder approvals, audience validation, quality assurance reviews, and deployment coordination.
Requirements
- Proven experience leading complex cross-functional initiatives and driving projects through completion.
- Strong writing and verbal communication skills ensure recipients have clarity on the message.
- Demonstrated ability to influence, negotiate, and collaborate across a matrixed organization.
- Experience managing multiple priorities, shifting business needs, and tight deadlines.
- Proficiency with Microsoft Office Suite and project management platforms.
- Strong analytical, organizational, and problem-solving skills.
- Experience supporting customer communication, customer success, operational communications, or related business functions.
- Experience creating, managing, or coordinating customer communications and stakeholder engagement activities.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Skills Required
- Experience leading complex cross-functional initiatives and driving projects through completion
- Strong written and verbal communication skills
- Ability to influence, negotiate, and collaborate across a matrixed organization
- Experience managing multiple priorities, shifting business needs, and tight deadlines
- Proficiency with Microsoft Office Suite and project management platforms
- Strong analytical, organizational, and problem-solving skills
- Experience supporting customer communication, customer success, operational communications, or related business functions
- Experience creating, managing, or coordinating customer communications and stakeholder engagement activities
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
