Enterprise Change & Adoption Lead

• Change strategy and ownership
  • Own the enterprise change and adoption approach; keep it practical, scalable, and true to Acuity for any future transformation.
  • Assess readiness and adoption baselines; build change plans aligned to program goals across communications, training, and engagement.
  • Establish and maintain consistent core change practices; invite local ownership to adapt implementation to their unique needs.
  • Ensure technology and automation are adopted in ways that reinforce Acuity’s human-first foundation.

• Stakeholder engagement and sponsorship enablement
  • Identify and manage stakeholders across all areas of the organization.
  • Equip leaders to visibly drive change, use cascade tools, build sponsorship capability, and align teams through working sessions.
  • Convert executive alignment into active sponsorship that reaches all levels, including the front line.

• Communication and engagement
  • In partnership with leadership, develop messaging that articulates why change is needed, its impact, and the expected benefits.
  • Establish two-way communication practices, including executive updates and end-user messaging aligned with “with heart” leadership.

• Change-agent network leadership
  • Build, train, and lead a business-wide change agent network as a foundational enabler for future transformation efforts.
  • Use the network to localize messaging, surface concerns, resistance, and adoption risks early, supporting peers through change.

• Training and adoption
  • Partner with business leaders to design role-specific training.
  • Support deployment of digital learning tools and job aids; tie enablement to active initiatives rather than broad training.

• Change impact, risk, and resistance
  • Conduct impact assessments for new processes and systems.
  • Recommend mitigation strategies to improve adoption and address resistance.

• Measurement and performance
  • Define adoption KPIs and readiness indicators; prioritize adoption outcomes over activity measures.
  • Refine change strategies based on adoption data and stakeholder feedback.

• Integration and partner coordination
  • Embed change practices into the existing transformation cadence and business delivery routines.
  • Work closely with external partners to ensure ongoing engagements are executed effectively and efficiently.

• Organizational change capability development
  • Shape the change approach into a reusable and accessible Acuity model that strengthens core change capabilities and resilience.
  • Define change leadership expectations across levels.
  • Partner with other areas to embed change leadership into leadership development programs.
• Reinforce alignment with Acuity’s 'with heart' culture.
• Routine travel required for relevant conferences, strategic partner visits, and professional development.
• Highly regular and predictable attendance.
• Performs other duties as assigned.

You have:

Demonstrated leadership of organizational change and adoption for enterprise-scale, multi-year transformations across multiple functions, with 5 to 10 years of change-management experience and insurance domain experience preferred. Experience connecting change strategy to business outcomes, enabling leaders and sponsors, building repeatable practices, and measuring adoption through readiness, utilization, behavior change, and business-impact indicators. Familiarity with Lean, Prosci/ADKAR, or Kotter preferred.

Proven skill in facilitation, stakeholder engagement, executive communication, and leading through influence across a matrixed organization. Experience with change-management dashboards, collaboration tools, and training platforms.

EDUCATION: 

Bachelor’s degree; advanced degree, certificate, or professional change-management designation is a plus.

OTHER QUALIFICATIONS:

Drive organizational change to ensure transformation initiatives are successful, sustainable, and aligned with Acuity’s strategy and culture. This requires elevated:

1. • Leadership: Mobilize sponsors, leaders, and change agents to carry change through their areas.
   • Communication: Craft and deliver two-way messaging that builds understanding, surfaces concerns, and earns trust.
   • Decision-making: Judge where to hold proven practice firm and where to champion local ownership and adaptation.
   • Execution: Drive adoption through business partnerships and in close collaboration with strategic leaders across the organization.
   • Adaptability: Navigate a culture rooted in mission and values and a dynamic, evolving environment, meeting resistance with support rather than force.
   • Innovation: Introduce practical approaches that fit Acuity rather than applying methodology rigidly.
   • Resilience: Persist through extended transformation periods, where energy and engagement may decline.
   • Growth-orientation: Continuously build the organization’s change capability, and their own.

*Acuity does not sponsor applicants for U.S. work authorization.*

This job is classified as exempt.

The salary range for this position is $175,000 - $225,000 annually. This salary range is an estimate, and the actual salary will vary based on applicant’s education, experience, knowledge, skills, and abilities.

For this role, Acuity offers a comprehensive benefits package, including a generous 401(k) contribution, medical, dental, vision, life and disability insurance, paid time off, an Employee Assistance Program, and more. A full description of benefits and eligibility will be provided to candidates during the hiring process.

We are an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Acuity will include at least one in-person interview during the hiring process for all positions. This position requires an onsite presence of at least 1x/month at our office in Sheboygan, Wisconsin.

If you have a disability and require reasonable accommodations to apply or during the interview process, including for in-person interviews, please contact our Talent Acquisition team at [email protected]. Acuity is dedicated to offering reasonable accommodations during our recruitment process for qualified individuals.