Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking an Enterprise Architect, Digital Experience to join our growing team! The Enterprise Architect, Digital Experience owns the future of how brokers and customers experience Brown & Brown digitally. defining target-state and transition-state architecture for broker tools, customer portals, CRM, and content platforms, and charting a realistic path to get there. This role sits at the enterprise level: setting direction, standards, and architecture strategy for the experience platform landscape (including Salesforce and Adobe), rather than performing platform configuration or administration directly.
A central mandate of this role is building one unified digital experience architecture across Brown & Brown, rather than separate solutions for each part of the business. The role partners closely with delivery teams, domain architects, and solution architects — building unconstrained roadmaps (the ideal path) and reconciling them into constrained, fundable roadmaps with delivery and business leadership.
How you will Contribute:
Target-State & Transition-State Leadership
- Own the multi-year target-state vision for broker/customer digital experience and the transition states to get there
- Drive a unified enterprise experience architecture that serves Retail and Specialty Distribution on shared platforms and standards, rather than siloed, segment-specific solutions
- Build unconstrained roadmaps, then partner with delivery/PMO/finance to reconcile them into constrained, fundable plans
- Evaluate emerging CX technology and recommend adoption paths
Experience Platform Strategy
- Set enterprise architecture direction and standards for the experience platform landscape, including CRM and content/experience platforms such as Salesforce and Adobe
- Define how broker-facing tools and customer-facing experiences should connect as one coherent system across the enterprise
- Guide platform and delivery teams on architectural fit, integration approach, and long-term scalability of experience technology decisions
- Evaluate new CX/CRM/experience platform capabilities and make enterprise-level adoption recommendations
Architecture & Delivery Partnership
- Engage early in program-level planning and solution reviews — shape direction while designs are forming
- Serve as a standing consultative resource for solution architects and front-end/UX engineers
- Arbitrate trade-offs between experience quality, platform constraints, and delivery timelines
Innovation Advocacy
- Champion emerging experience technology — CX, personalization, AI-assisted broker tools
- Sponsor POCs and pilots to de-risk new technology before enterprise-wide adoption
- Own intake/evaluation of new experience tools proposed by teams or vendors
Standards & Patterns
- Author architecture principles and standards for digital experience and front-end engineering
- Maintain a pattern library, reference architecture, and ADRs for broker/customer experience components
- Promote API-first, headless, and modern integration patterns
Governance
- Establish lightweight, delivery-friendly governance for experience projects
- Embed security- and privacy-by-design principles with Information Security
- Track and mitigate technical debt within experience platforms
Stakeholder Leadership
- Advise executives on digital experience strategy in business terms
- Facilitate architecture review boards for experience initiatives
- Mentor solution architects and front-end/UX engineers; drive standards adoption through influence
Skills and Experience to be Successful:
Bachelor's degree in computer science, HCI, Information Systems, or related field
- 10+ years in IT, mostly in digital experience, CX, CRM, or front-end-adjacent architecture
- 5+ years in Enterprise, Solutions, or Digital/CX Architecture leadership
- Working knowledge of Salesforce and Adobe experience platforms at an architectural level (implementation-level expertise not required)
- Strong front-end architecture, design systems, and UX/CX pattern knowledge
- Experience defining target-state/transition-state architecture and reconciling roadmaps with delivery constraints
- Experience building unified architecture across distinct business models or go-to-market segments
- Track record advocating for and adopting emerging CX/experience technology
- Strong executive communication skills
PREFERRED QUALIFICATIONS
- Master's degree in technology, HCI, or related field
- Salesforce Architect certification (Application/System Architect)
- Adobe Experience Manager or Analytics certification
- Insurance, Financial Services, or regulated-industry experience
- Broker, agency, or distribution-partner platform experience
- Familiarity with AI-driven personalization
- Experience in scaled agile environments (SAFe or similar)
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Skills Required
- Bachelor's degree in computer science, HCI, Information Systems, or a related field
- 10+ years of experience in IT, primarily in digital experience, CX, CRM, or front-end-adjacent architecture
- 5+ years of experience in Enterprise, Solutions, or Digital/CX Architecture leadership
- Working architectural knowledge of Salesforce and Adobe experience platforms
- Strong front-end architecture, design systems, and UX/CX pattern knowledge
- Experience defining target-state and transition-state architecture and reconciling roadmaps with delivery constraints
- Experience building unified architecture across distinct business models or go-to-market segments
- Track record advocating for and adopting emerging CX or experience technology
- Strong executive communication skills
- Master's degree in technology, HCI, or a related field
- Salesforce Architect certification
- Adobe Experience Manager or Adobe Analytics certification
- Insurance, financial services, or regulated-industry experience
- Broker, agency, or distribution-partner platform experience
- Familiarity with AI-driven personalization
- Experience in scaled agile environments such as SAFe
Brown & Brown Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brown & Brown Insurance and has not been reviewed or approved by Brown & Brown Insurance.
-
Healthcare Strength — Healthcare offerings are broad, spanning medical/Rx, dental, vision, life, disability, and added programs alongside Lyra access with up to eight no‑cost coaching or therapy sessions for teammates and covered dependents. Breadth extends to fertility/adoption solutions, second‑opinion services, diabetes care, and Medicare advocacy.
-
Retirement Support — The 401(k) program includes an employer match up to 4% (100% of the first 3% plus 50% of the next 2%) with immediate vesting. Savings support is positioned as a core element of the total‑rewards package.
-
Equity Value & Accessibility — An Employee Stock Purchase Plan is available, and the company emphasizes an ownership mindset with a large share of teammates as shareholders. This creates accessible equity participation alongside retirement savings.
Brown & Brown Insurance Insights
What We Do
Brown & Brown Insurance provides risk management solutions to help protect what our customers value most. Our four business segments offer insurance products and services to businesses and individuals. Our culture is built on integrity, innovation, superior capabilities, and discipline. We view insurance differently and use our experience, carrier relationships, and principled customer focus to deliver first-class service and solutions. Becoming a Brown & Brown teammate introduces you to a career with virtually unlimited possibilities. We think of ourselves as a team, so we have teammates—not employees. We strive to attract people who are competitive, driven, and disciplined. Our unique company culture of meritocracy rewards self-starters and those committed to doing what is best for our customers. We are proud to be certified as a Great Place to Work ®. Brown & Brown has demonstrated a Culture of Caring through dedication to the people and communities we serve. With more than 11,000 teammates in over 300 locations across the US, Canada, Ireland, the UK, Bermuda, and the Cayman Islands, we actively support numerous organizations in the local communities in which we live, work, and play. With a long-standing history of proven success, Brown & Brown is one of the insurance industry’s most powerful and influential leaders, ranked as the fifth-largest brokerage in the US and sixth in the world. You can find us on the NYSE as BRO.
