About Uber Engineering
Uber Engineering is a high-performance culture marked by perseverance and hyper-productivity. We’re looking for team players with natural customer service intuition who can work harder, faster, and smarter while taking technical excellence to a whole new level. You should be passionate about building a global transportation marketplace that spans a wide range of cities—varying from 100,000 to 10 million people in size—each with unique regulatory, technical, and business requirements.
About the Role
Uber Engineering operates in a fast-paced environment driven by scale, reliability, and speed. We’re looking for an Enterprise Application Developer who thrives at the intersection of IT, SaaS administration, automation, and customer impact.
This role owns the operational health, configuration, and lifecycle of Uber’s core enterprise applications while acting as the highest escalation point for complex application issues. You will partner closely with Engineering, Security, IT Operations, and Business stakeholders to ensure Uber’s critical collaboration and productivity platforms run securely, efficiently, and at a global scale.
This is not a traditional service desk role; it is a hands-on application ownership position with real influence over tooling, processes, and the user experience across all of Uber.
What You’ll Be Doing:
Application Ownership: Act as the primary technical owner for enterprise SaaS applications, including (but not limited to): Google Workspace, Zoom, Slack, Figma, Asana, Jira, Confluence, ServiceNow, and Okta/Identity-integrated applications.
Lifecycle & Configuration: Manage application configuration, access models, permissions, integrations, and automation. Own the full application lifecycle, including onboarding, offboarding, renewals, vendor coordination, and feature rollouts.
Escalation & Incident Management: Serve as a Super Admin with the highest level of system access. Resolve complex, escalated Tier 3 application issues beyond standard troubleshooting and lead incident responses for enterprise application outages or degradations.
Automation & Integration: Design and implement automation and integration workflows using JavaScript, Python, APIs, and Enterprise AI applications (Gemini, ChatGPT, Claude, Claude Code, MCP) to reduce manual effort and improve reliability.
Data Analysis: Analyze ticket and usage data to identify trends, systemic issues, and opportunities for optimization. Leverage strong programming and database skills (BigQuery, Apache Hive) to drive these insights.
Cross-Functional Collaboration: Act as the crucial bridge between IT Engineering, the Service Desk, Security, and Business stakeholders. Provide actionable feedback to IT Engineering leadership regarding application pain points and improvement opportunities.
Documentation & Compliance: Own and maintain internal and external-facing documentation, including runbooks, SOPs, and escalation guides. Ensure procurement and licensing processes adhere to logistics and compliance guidelines.
General Support: Perform additional duties as assigned to support seamless enterprise application operations.
Basic Qualifications:
3+ years of IT or Enterprise Application Development experience.
3+ years of experience supporting SaaS platforms at scale with admin-level access.
Strong scripting or coding skills (Python, Bash, APIs).
Solid understanding of Enterprise AI applications, including Gemini, ChatGPT, Claude, Claude Code, and Model Context Protocol (MCP).
Familiarity with identity and access management concepts (Okta, AD, SSO, SCIM).
Proven experience acting as an escalation point for complex technical issues.
Strong documentation, training, and communication skills.
Ability to respond quickly to incidents and operate effectively in high-pressure situations.
Willingness to participate in on-call rotations and work outside standard business hours when needed.
Preferred Qualifications:
4+ years of experience in Enterprise Application Development or Software Engineering.
Demonstrated expertise in building and deploying automation using Python, JavaScript, and APIs.
Experience with data warehousing and querying large datasets (BigQuery, Hive).
Hands-on experience with version control systems (e.g., Git) and CI/CD tools.
Deep knowledge of Linux environments and cloud platforms (e.g., GCP, AWS).
3-4+ years of experience driving process efficiency and providing Tier 3 support.
Bachelor's Degree in Computer Science, or an equivalent combination of education and experience.
Strong problem-solving, organizational, and project management skills.
A self-starter mentality with the ability to take initiative and work both independently and collaboratively.
Excellent verbal and written communication skills.
For San Francisco, CA-based roles: The base salary range for this role is USD $133,000 per year - USD $140,000 per year.
For Sunnyvale, CA-based roles: The base salary range for this role is USD $133,000 per year - USD $140,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.
About UsReady to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Skills Required
- 3+ years of IT or enterprise application development experience
- 3+ years supporting SaaS platforms at scale with administrator-level access
- Strong scripting or coding skills in Python, Bash, and APIs
- Understanding of enterprise AI applications, including Gemini, ChatGPT, Claude, Claude Code, and MCP
- Familiarity with identity and access management concepts, including Okta, Active Directory, SSO, and SCIM
- Experience serving as an escalation point for complex technical issues
- Strong documentation, training, and communication skills
- Ability to respond quickly to incidents and work effectively under pressure
- Willingness to participate in on-call rotations and work outside standard business hours
- 4+ years of enterprise application development or software engineering experience
- Experience building and deploying automation with Python, JavaScript, and APIs
- Experience with data warehousing and querying large datasets using BigQuery or Hive
- Hands-on experience with Git and CI/CD tools
- Deep knowledge of Linux environments and cloud platforms such as GCP or AWS
- 3–4+ years driving process efficiency and providing Tier 3 support
- Bachelor’s degree in Computer Science or equivalent education and experience
- Strong problem-solving, organizational, and project management skills
- Ability to work independently and collaboratively with initiative
- Excellent verbal and written communication skills
Uber Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Uber and has not been reviewed or approved by Uber.
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Parental & Family Support — Policies provide a minimum of fully paid parental leave for all parents and financial support for fertility, adoption, and surrogacy, with added credits to ease the transition. Programs extend to family medical leave and parenting support resources, indicating depth beyond baseline offerings.
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Healthcare Strength — Healthcare coverage is described as comprehensive across many countries, with medical, dental, vision, life, disability, and mental health benefits, plus allowances where direct plans are not available. Wellness programs and reimbursements further reinforce access to care.
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Wellbeing & Lifestyle Benefits — Monthly ride and meal credits, free office meals/snacks, fitness stipends, onsite gyms, and wellbeing reimbursements create meaningful everyday value. Home‑office stipends, travel medical coverage, and counseling support round out lifestyle-oriented perks.
Uber Insights
What We Do
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything. Movement is what we do. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real-time. At the incredible speed of now.
Why Work With Us
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
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