Enterprise Account Manager

Jasper is the leading AI marketing platform, enabling the world's most innovative companies to reimagine their end-to-end marketing workflows and drive higher ROI through increased brand consistency, efficiency, and personalization at scale.

Jasper has been recognized as "one of the Top 15 Most Innovative AI Companies of 2024" by Fast Company and is trusted by nearly 20% of the Fortune 500 – including Prudential, Ulta Beauty, and Wayfair. Founded in 2021, Jasper is a remote-first organization with team members across the US, France, and Australia.

We’re looking for a strategic, relationship-driven Enterprise Account Manager to join Jasper’s Customer Success organization. In this role, you’ll manage and grow relationships with some of the world’s leading brands, ensuring they achieve measurable outcomes with Jasper’s Marketing AI platform while driving retention and expansion across your portfolio.

You’ll serve as the commercial owner of your accounts, partnering deeply with Customer Success Managers (CSMs) to ensure customer value realization, timely renewals, and strategic growth. This is a great role for someone who thrives in executive conversations, understands enterprise dynamics, and enjoys helping customers achieve long-term success through transformative technology.

This fully remote position reports to the Director of Account Management and is open to candidates located within the continental US.

• Own a portfolio of Jasper’s enterprise customers, accountable for retention, renewal, and expansion revenue

• Partner closely with CSMs to align on customer outcomes, verify ROI, and leverage success stories to drive renewals and growth

• Conduct discovery and product demos independently, without heavy reliance on Solutions Engineering

• Develop and execute account plans that outline key stakeholders, business goals, usage trends, and expansion opportunities

• Lead renewal and expansion cycles end to end, from discovery through close, collaborating cross-functionally with CSM, Product, and Legal

• Deliver strategic business reviews and executive touchpoints (QBRs, roadmap discussions) that highlight ROI, adoption, and innovation

• Forecast and manage pipeline for renewals and expansions with consistency and accuracy

• Ensure on-time renewals through proactive engagement, early risk identification, and strong commercial discipline

• Maintain high account coverage activity through regular engagement with key stakeholders and executive sponsors

• Advocate for your customers internally, sharing feedback and insights to influence Jasper’s roadmap and customer experience

• 6+ years of B2B SaaS experience in Account Management, Customer Success, or Sales, including 3+ years managing enterprise accounts

• Proven success driving renewal, retention, and expansion revenue within large, complex organizations

• Strong discovery and demo capabilities; able to tailor value narratives to executive audiences

• Experience selling services or value-based solutions a plus

• Deep collaboration skills, especially in co-owning customer success with CSMs

• Excellent communication and presentation skills, confident in both strategic and operational discussions

• Technical fluency with SaaS platforms and enterprise systems (APIs, integrations, security, etc.)

• Strong business acumen and the ability to link customer goals to Jasper’s Marketing AI impact

• Curiosity about AI and enthusiasm for helping global brands innovate with Jasper’s platform

At Jasper, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected OTE for this role is $250,000. Compensation may vary based on relevant experience, skills, competencies, and certifications.

• Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families

• 401(k) program with up to 2% company matching

• Equity grant participation

• Flexible PTO with a FlexExperience budget ($900 annually) to help you make the most of your time away from work

• FlexWellness program ($1,800 annually) to help support your personal health goals

• Generous budget for home office set up

• $1,500 annual learning and development stipend

• 16 weeks of paid parental leave

Our goal is to be a diverse workforce that is representative at all job levels as we know the more inclusive we are, the better our product will be. We are committed to celebrating and supporting our differences and that diversity is essential to innovation and makes us better able to serve our customers. We hire people of all levels and backgrounds who are excited to learn and develop their skills. 

We are an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.

By submitting this application, you acknowledge that you have reviewed and agree to Jasper's CCPA Notice to Candidates, available at legal.jasper.ai/#ccpa.