The Role
The Enterprise Account Manager will manage high-value accounts, ensure successful tenant deployments, drive renewals and expansions, and build relationships with landlords and strategic partners.
Summary Generated by Built In
About the Role
SwiftConnect is seeking a proactive and relationship-driven Enterprise Account Manager. This role will focus on managing high-value enterprise partnerships, ensuring successful tenant deployment, driving renewals and expansions, and cultivating new landlord relationships through Enterprise tenant engagement. You’ll serve as a key partner to both internal teams and external stakeholders, ensuring seamless execution and long-term success.
You’ll work cross-functionally with Portfolio Managers, Partners, and Product teams to drive adoption of SwiftConnect’s workplace access platform, helping enterprises modernize the way users move from the Street-to-Seat. This is a high-visibility role ideal for a self-starter with experience selling SaaS or workplace technology into complex enterprise environments.
Key Responsibilities
Enterprise Account Management
- Manage assigned enterprise accounts based in North America region
- Prioritize tenant deployments and coordinate successful implementation in collaboration with cross-functional teams
- Lead and deliver Quarterly Business Reviews (QBRs) with enterprise clients, presenting performance metrics, identifying growth opportunities, and aligning on strategic goals.
- Lead renewal conversations and identify opportunities for expansion across lines of business, regions, and use cases
- Host and support launch activities and renewal events for key enterprise tenants
- Monitor customer health and adoption metrics, identify risks early, and drive proactive strategies to ensure retention and value realization.
- Build structured account success plans that align SwiftConnect solutions to customer goals and measurable outcomes.
Landlords & Base Building Systems
- Identify and target new landlords based upon Street-to-Seat offerings within your Enterprise Accounts.
- Engage and onboarding new potential landlords through Enterprise Accounts with the CRE Portfolio Managers.
- Transition landlords to CRE Portfolio Managers after agreement execution
Strategic Relationships & Ecosystem Engagement
- Build and maintain vertical-specific relationships with strategic partners, including HID, Allegion, Wavelynx, Apple, and Google.
- Serve as a trusted advisor to enterprise stakeholders across workplace experience, security, IT, and real estate functions
- Represent SwiftConnect at customer-facing events and industry engagements
- Cultivate customer advocates/champions who can provide references, case studies, and support expansion efforts.
Customer Interaction & Events
- Conduct 6–8 high-quality meetings per week with enterprise customers, and partners
- Host and participate in tenant events and deployment kickoffs to drive engagement and satisfaction
- Gather structured customer feedback and satisfaction measures (e.g., surveys, sentiment tracking) to inform account strategy.
Pipeline Management & Internal Coordination
- Maintain an accurate and up-to-date sales pipeline, ensuring timely tracking of opportunities, renewals, and expansion efforts.
- Regularly update internal systems, including Salesforce, to reflect account activity, meeting outcomes, and pipeline status.
- Collaborate cross-functionally with product, sales, and customer success teams to ensure alignment on account strategy and execution.
- Capture and relay customer insights systematically to product and operations teams to influence roadmap and process improvements.
- Leverage customer success tools to track usage, adoption, and support engagement for portfolio health visibility.
Qualifications
- 5+ years of experience in enterprise account management, customer success, or partnerships
- Excellent communication and relationship-building skills.
- Ability to manage multiple stakeholders and prioritize competing demands.
- Familiarity with smart access systems (e.g., HID, Allegion, Wavelynx) and enterprise platforms (e.g., Apple, Google) is a plus.
- Comfortable hosting events and client-facing engagements.
- Highly organized, strategic thinker with a proactive mindset.
Top Skills
Allegion
Apple
Google
Hid
SaaS
Salesforce
Smart Access Systems
Wavelynx
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The Company
What We Do
SwiftConnect has built a comprehensive product suite that provides universal access across any location in both first and third party space. It helps digitize the curb-to-office experience by providing access control, visitor, and space management systems as well as integrating seamlessly with enterprise directories. SwiftConnect is approaching the market by enabling enterprises and landlords to deliver employee productivity and efficiency in the workplace.
